Hello Aniket! How long have you been at Dynatrace?
I started supporting Keynote products in December, 2009
What was the career path that led you here?
I was working for a networking company which helped me to learn the basics of how networks work from small offices to ISP. Then I moved to Keynote Support as a Support Analyst. My Networking background prepared me for this role to provide analysis
How has support at Dynatrace changed since you’ve been here?
Earlier Support relied on Call and Email support. Gradually, there was inclusion of educational videos to help customers. Since then the customer facing portal has been developed to be a community and provided major changes in the way Support interacts with customers (Forums, Educational Videos, NOC notifications etc.)
How do you participate in the Dynatrace Community?
I enjoy answering users queries in forums, creating FAQs and getting new users introduced to the community and the different notifications provided there
What products do you support?
Keynote Synthetic products like TxP, ApP, MwP, as well as KITE, MITE, and the MyKeynote and KSC portals
What keeps you at Dynatrace?
Changes and growth shown by range of products. Also there is so much to learn about the concepts related to Web Monitoring
What is your passion outside of work? What do you like to do?
I like reading books about fiction and technology. And I like long bike rides
What is your educational background?
I have completed my Bachelor degree in Information Technology
Why should people participate in the Dynatrace Community?
Community is an evolving place which provides good information on a range of topics. Forums are engaging as customer questions are viewed and answered across various teams. The notification boards get updated by respective teams when changes will be made to the product infrastructure. Fun activities are arranged for community members and there is a dedicated team for mapping the Dynatrace Community roadmap.
Meet more Keynote Support Engineers.
13 People are following this .