Hello Hannah! How long have you been at Dynatrace?
I have been working for Dynatrace since 1998 and started supporting Dynatrace products in 2007.
What was the career path that led you here?
After completing my degree, Dynatrace employed me as part of a graduate training program. I started as a Developer in their Professional Services team and over time I expanded into Business Analysis and Testing and some DBA work. After 9 years, I moved into the Support team working on the Vantage products (now legacy) and have supported Application Monitoring, DCRUM and Synthetic.
How has support at Dynatrace changed since you’ve been here?
When I started, Support relied on mostly phone and email support. We had plenty of internal knowledge but very little was visible to customers - just the Product Documentation. Over time, we started to provide training videos and an online Knowledge base for customers. Now the Community is a mine of information with Forums, Educational Videos, service notifications etc.
How do you participate in the Dynatrace Community?
I watch quite a lot of pages on the Community so I can keep up to date with changes and see forum questions and Product Ideas when they come in. I add anything useful I find as I go along.
What products do you support?
Dynatrace Synthetic Monitoring
What keeps you at Dynatrace?
There's always something new to learn. Being at the forefront of an industry means things are always changing and I love learning new things that can make users' days easier.
What is your passion outside of work? What do you like to do?
I enjoy spending time with my husband and two kids. I am also a Guide Leader and run weekly activities for about 25 10-14 year old girls. This is great fun and I love seeing the girls grow into amazing young women.
What is your educational background?
I received a BEng (Hons) in Electronic Engineering from UMIST
Why should people participate in the Dynatrace Community?
The Community is a great first stop; it has a wealth of information for newbies as well as for experienced users. Participating in the Community can only benefit users as even experienced users find new ways to do things that are sometimes undocumented. Asking other community members, who have already done something, can reveal their insight.
It's also a great place to keep up to date with changes to the product infrastructure, for instance watching the Dynatrace Merger page which gives updates on all the changes to nodes for our network merger.
Meet more Dynatrace Synthetic Support Engineers.
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