Hello Bev! How long have you been at Dynatrace?
I started with Keynote in April 2015
What was the career path that led you here?
I started with getting my degree in programming, and it led me to Technical Support, where I have been for many years.
How has support at Dynatrace changed since you’ve been here?
We have grown the Knowledge base so that it is more dependable, and accurate. We have also built the community up so that our customers have a more solid foundation when finding answers or asking questions of other users in the community.
How do you participate in the Dynatrace Community?
I use the Knowledge base every day, to make sure that questions our customers are asking of us, is something that is documented either in the KB or in the Docs. I also refer to the Agent status pages any time there are questions regarding the status of an agent.
What products do you support?
I currently support Keynote products, like Kite, Mite, MyKeynote and Keynote Service Center.
What keeps you at Dynatrace?
Our Customers are what keeps me at Dynatrace. I love working with our customers and assisting them with many different and sometimes challenging situations.
What is your passion outside of work? What do you like to do?
What is your educational background?
My background is programing, and technical support. I have been in the technical support field for over 20 years.
Why should people participate in the Dynatrace Community?
The Community is a great place to interact with internal Dynatrace team members or other customers that might be experiencing the same thing.
Meet more Keynote Support Engineers.
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