Hello Nicole! How long have you been at Dynatrace?
I have been at Dynatrace since March of 2010.
What was the career path that led you here?
I worked in a Technical Support role where I was supporting several big clients in a Test Environment that enabled the clients to have their own “QA-type” environment before moving the code into their Production environment. I enjoyed supporting the clients and working with the software.
How has support at Dynatrace changed since you’ve been here?
Support has been able to better focus on the client’s needs over the past year. We can more quickly answer questions and help with problems. Our internal monitoring has enabled us to ward off many issues before the clients even see them.
How do you participate in the Dynatrace Community?
I answer forum questions when I am able to. I also assist in modifying/updating documents on the Community to try to keep it as up to date as possible.
What products do you support?
I support Synthetic Monitoring
What keeps you at Dynatrace?
I enjoy what I do as well as the people that I work with. We have some great coffee/tea selections as well!
What is your passion outside of work? What do you like to do?
I like to go hiking with my Bernese Mountain dog.
What is your educational background?
I have a Bachelor’s Degree in Marketing.
Why should people participate in the Dynatrace Community?
The more knowledge that we can get out onto the Community, the easier everyone’s job will be.
Meet more Dynatrace Synthetic Support Engineers.
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