From left to right: Peter, Malcolm, and Jarek
Last word always belongs to them. Responsible for DC RUM documentation, currency information, warnings, messages, labeling, and overall information architecture in the product.
Hello guys! How long have you been at Dynatrace?
average is 9 years :-)
In which Dynatrace products are you involved?
We’re all involved in DC RUM and all its flavors. We all had different paths leading us to this team. We documented and even tested products like Vantage Service Check (what?), DNA, Enterprise Synthetic and other long forgotten APM tools.
Is your work only about the documentation?
We also work on UX writing, that is editing and creating microcopy you read in the product UI. We sometimes provide linguistic services to the teams outside R&D, such as administration and HR. One of us is the patent coordinator for the Gdansk lab, which means working with inventors on filing patent applications to USPTO. We work closely with Support, literally we’re neighbors. Sometimes we even manage support tickets ourselves.
How has the DC RUM documentation evolved since you’ve been here?
We’ve gone through a number of conversions and changes in our tooling, but going into details would probably make you sleepy. What really made a big difference for us was going online and changing our state of mind from book writers to DocOps ;-) We now create much more content in between the releases and it’s because of your feedback expressed directly, in the forums, support tickets, or comments right under the articles.
What keeps you at Dynatrace?
People, people, and people. There’s also the culture, trust, daily fruit supply, and a great office location. Did we mention people?
What is your passion outside of work? What do you like to do?
Jarek: I’m bike-rider, bike-builder, bike everything generally. And I take photos of boring stuff trying to make it interesting. And I’m also a streetart tour guide in Gdansk.
Malcolm: I read and write poetry, ride my bike, mess about in the garden, and raise my son.
Peter: I am an off-road and hockey enthusiast, I work on my Jeep (YJ) and drive it into places that I can’t get out of. I’m a fan of Sci-Fi books and movies. Oh yeah… and I take photos too (mostly blurry shots of the night sky, but I call it art). ;)
Why should people participate in the Dynatrace Community?
Because it’s awesome and no questions are left unanswered.
Does the Community help you in your daily work?
Compared to our work before the community, I find it difficult to believe we could work without it. And I mean all aspects of information development: research, access to information, ease of editing, instant fixes, content management.
What are the near- and long-term plans for the DC RUM documentation?
The long-term plan is easy – to make it brief, to the point, friendly and helpful. In the short-term perspective, you can expect a huge step in that direction this year. New format and architecture, lighter tone and voice, improved searchability and readibility, more examples, fewer words but more help. Hope you’ll like it.
From left to right: Malcolm, Peter, and Jarek
21 People are following this .