How long have you been at Dynatrace?
I started with Dynatrace in May of 2015
What was the career path that led you here?
My career began with a several year internship with EDS at General Motors Design Center, after which I worked around a dozen years in various positions at the General Motors Technical Center, first with EDS and later HP after EDS was acquired by them. After leaving HP, I joined Keynote Systems, which has become part of Dynatrace.
How do you participate in the Dynatrace Community?
My participation with the community includes updating documentation in the knowledge base as well as in other areas of the community pages and keeping up to date with the forums.
Soon, we’ll even be creating new training and content with our “Live from the Field” videos!
What products do you support?
Currently, I support the entire line of Keynote Synthetic products: Transaction Perspective (TxP), Application Perspective (ApP) and Mobile Web Perspective (MwP).
I also support the tools and recorders used to create measurements (KITE and MITE) for them, as well as the portals used to administer them (KSC) and access the data they provide (MyKeynote).
How has support at Dynatrace changed since you’ve been here?
In the time that I’ve been here, change has been pretty much the only constant. We’ve taken on becoming part of Digital Experience… with parts of both Dynatrace and Keynote knowledge, technology and processes melding and fusing to become more capable, useful and robust. There’s always lots of new features and things to learn about.
What keeps you at Dynatrace?
There’s always something new to learn.
What is your passion outside of work? What do you like to do?
the back from when I was sitting around the campfire at Boy Scout summer camp,
I’ve loved stories.
I’ve tried stand up comedy once or twice on open mic nights (It was not pretty), and I also have studied improv at the Second City Training Center.
I’m also a voracious reader.
What is your educational background?
I’ve a Bachelor of Science
in Computer Science from Wayne State University.
I also spent several years supporting and developing web based and instructor led training at the General Motors Knowledge Center.
Why should people participate in the Dynatrace Community?
People should participate
in the Dynatrace Community because they are leaving all kinds of value on the
table if they don’t.
There’s a significant amount of good training courses- many in an easy to consume video format that can teach you how to get more out of the products you’re already using.
Additionally, our forums let you not just get answers to a specific question you may have, but also let you learn what some of our other customers are doing with the products, how they’re using them and even let you learn from their experiences.
Meet more Keynote Support Engineers.
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