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Meet Dynatrace Synthetic Support Engineer Leah Guo   
  • Meet Dynatrace Synthetic Support Engineer Bharathi Kakilate
  • Meet Dynatrace Synthetic Support Engineer Christina Bryant
  • Meet Dynatrace Synthetic Support Engineer Chunxia Li (Maple)
  • Meet Dynatrace Synthetic Support Engineer Hannah Masterson
  • Meet Dynatrace Synthetic Support Engineer Jay Timmons
  • Meet Dynatrace Synthetic Support Engineer Lei Tong (TongTong)
  • Meet Dynatrace Synthetic Support Engineer Nicole Groves
  • Meet Dynatrace Synthetic Support Engineer Nyna Wang
  • Meet Dynatrace Synthetic Support Engineer Vaughn Pinette
  • Meet Dynatrace Synthetic Support Manager Nicole Beauregard

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Article by Bill H. · Apr 25, 2017 at 02:38 PM
1

Meet Dynatrace Synthetic Support Engineer Xu (Leah) Guo

Hello Leah! How long have you been at Dynatrace?

I have been working for Dynatrace since 2011.

What was the career path that led you here?

I always faced the customer directly as a support engineer after completing my degree. I worked in the Tier I team in my first year of Dynatrace and moved to Tier II team as a data analyst.

How has support at Dynatrace changed since you’ve been here?

When I started to work here, we communicated with the customer by the phone and email mostly. Also there were few knowledge base which can share with the customer. So far self-learning service has developed gradually. We have rich resources in the Community including documentation, education, forums etc.

How do you participate in the Dynatrace Community?

I enjoy searching and learning in the Community. The detailed documentation and the valuable knowledge base can increase my efficiency for my daily work. It is helpful to focus on the Forums to get the latest updates, new ideas and answers. I also add myself as a watcher on many useful pages so I can be notified about each update without delay.

What products do you support?

Dynatrace Synthetic Monitoring

What keeps you at Dynatrace?

I like helping customers resolve issues and answer questions they have, which can help me feel a sense of accomplishment. We also have a great team and I always learn something new from these awesome guys.

What is your passion outside of work? What do you like to do?

I enjoy drawing, reading and making things by hand. I also go climbing regularly.

What is your educational background?

I have a Bachelor Degree in Computer Science.

Why should people participate in the Dynatrace Community?

Community is like Doraemon’s pocket. We can always gain most of the information we expect like the latest news on Dynatrace products, educational videos, detailed documentation etc. Community is a great platform where everyone can share their knowledge and ideas. With this accumulation of information, we can always find things efficiently by ourselves.

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Live webinar: Ensuring Digital Business Availability with Dynatrace

Learn how Dynatrace Real User Monitoring automatically detects errors that impact your end users caused by erroneous 3rd party or CDNs.
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Live webinar: Ensuring Digital Business Availability with Dynatrace

Learn how Dynatrace Real User Monitoring automatically detects errors that impact your end users caused by erroneous 3rd party or CDNs.
December 12, 4:00 pm CET / 10:00 am ET
Register here

Live webinar: Ensuring Digital Business Availability with Dynatrace

Learn how Dynatrace Real User Monitoring automatically detects errors that impact your end users caused by erroneous 3rd party or CDNs.
December 12, 4:00 pm CET / 10:00 am ET
Register here

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Navigation

Meet the Dynatrace Synthetic Support Team
  • Meet Dynatrace Synthetic Support Engineer Leah Guo
  • Meet Dynatrace Synthetic Support Engineer Bharathi Kakilate
  • Meet Dynatrace Synthetic Support Engineer Vaughn Pinette
  • Meet Dynatrace Synthetic Support Engineer Nicole Groves
  • Meet Dynatrace Synthetic Support Engineer Lei Tong (TongTong)
  • Meet Dynatrace Synthetic Support Manager Nicole Beauregard
  • Meet Dynatrace Synthetic Support Engineer Jay Timmons
  • Meet Dynatrace Synthetic Support Engineer Christina Bryant
  • Meet Dynatrace Synthetic Support Engineer Nyna Wang
  • Meet Dynatrace Synthetic Support Engineer Chunxia Li (Maple)
  • Meet Dynatrace Synthetic Support Engineer Hannah Masterson

Related Articles

Meet Dynatrace Synthetic Support Engineer Christina Bryant

Meet Dynatrace Synthetic Support Engineer Bharathi Kakilate

Meet Dynatrace Synthetic Support Engineer Jay Timmons

Meet Dynatrace Synthetic Support Manager Nicole Beauregard

Meet Dynatrace Synthetic Support Engineer Hannah Masterson

Meet Dynatrace Synthetic Support Engineer Vaughn Pinette

Meet Dynatrace Synthetic Support Engineer Chunxia Li (Maple)

Meet Dynatrace Synthetic Support Engineer Lei Tong (TongTong)

Meet the Dynatrace Synthetic Support Team

Meet Dynatrace Synthetic Support Engineer Nyna Wang

  • Forums
  • Public Forums
    • Community Connect
    • Dynatrace
      • Dynatrace Open Q&A
    • Application Monitoring & UEM
      • AppMon & UEM Open Q&A
    • Network Application Monitoring
      • NAM Open Q&A
      • Enterprise Synthetic Monitoring
    • Synthetic Classic
      • Synthetic Classic Open Q&A