Meet Dynatrace Synthetic Support Manager Nicole Beauregard
Hello Nicole! long have you been at Dynatrace?
I’ve been with Dynatrace for 7 years. I started in the Network Operations Center, moved into Change Management and most recently as the Manager of Technical Support.
What was the career path that led you here?
I started my IT career doing phone support for High Speed Internet, moving into Helpdesk Support and working in a couple of different Network Operations Centers. Each different role provided me an opportunity to learn something new, take classes and expand my technical knowledge.
How has support at Dynatrace changed since you’ve been here?
We have changed several areas of our Support model. One big change was to move from a tiered support model to a single “one and done” support model. This allows our experienced support staff to own and work to completion each ticket that they receive. I believe this is a much more efficient and customer focused support model for our customer base.
How do you participate in the Dynatrace Community?
The Community has many areas where customers can obtain information, ask questions and get ideas on how to apply best practices. I’m very familiar with the Synthetic Forums and Support areas in the Community.
What products do you support?
My main product knowledge is in the Advanced Synthetics.
What keeps you at Dynatrace?
Dynatrace is a great company to work for and the technology is fascinating for diagnosing and troubleshooting issues that you may not normally see in your local environment. I have a wonderful team that I am privileged to work with every day. There is a lot of satisfaction in identifying and solving complex customer issues.
What is your passion outside of work? What do you like to do?
Outside of work you can probably see me out at a live concert. I decided several years ago that music makes me very happy and seeing live performances makes the music come alive.
Why should people participate in the Dynatrace Community?
The Community is a great resource for all customers, experienced and especially new. The APM University area is a wonderful starting point to learn the basics of how to use the product and get the most out of the data that you are getting back from your script measurements. I would recommend always checking the Community as the first source for information. There are so many different areas to get information from, Forums, KB articles and sometimes just asking a question and getting responses from other customers who encounter the same scenarios. But as always, Support is here to help you with any Technical Issues you may encounter.
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