dynaTrace Tracking of Visits via Cookie
Hi,
In the following example, how would the dynaTrace tool track a 'user' accessing the same page using multiple tabbed windows, would that count as 1 visit?:
I’ve noticed that for a number of IP addresses there are multiple visits within a 30 minute period and in some cases within seconds. I know IP addresses can be shared but I’ve found visits where’s I’m 100% sure that this is the same person based on timing, location, user agent info and pages visited. Shouldn’t it be impossible for an individual to have concurrent visits/sessions? I has assume that tabbed browsing would be accounted for as being a part of 1 visit, but could this be the issue?
In the above example, where the user is accessing the same page using multiple tabbed windows, would that count as 1 visit?
If we identify a new visit by the visitor cookie, what happens if the cookie is cleared? What about users who's browsers block cookies?
Is it possible to share what our internal strategies are when it comes to not being able to track visits via Cookie?
Cheers,
Andrew
Hi,
UEM uses a session cookie "dtCookie" to identify a visit - the questions above depend on how the browser handles this cookie. Chrome in my tests has shared the cookie across tabs - so my actions would have correlated into a single visit since the value of "dtCookie" was always the same.
For the example above - could it be that you have multiple visits because the user's actions are on multiple applications? The server creates one visit for each unique combination of dtCookie + application.
Best, Roman
Hi Andrew
You are correct - we are tracking the Visitor via the cookie. So - if the cookie gets cleared the next User Action will basically start a new Visit. As for Browser Tabs - I guess this depends on the browser on whether they share the cookies between tabs - but - those browsers that manage cookies per tab would actually create different visits as every tab will get its own Visitor Cookie
Andi
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