Browser Type - Chrome on Android

Question

Question by Naga M. · Sep 05, 2014 at 12:04 AM ·

Browser Type - Chrome on Android

Hello,

I have a Business Transaction that splits by Browser type – Client Type (out of the box measure that splits results as Desktop vs Mobile browser). I observed that Chrome browser on Android devices is being shown as Desktop browser. Why is that? Is that based on user agent string? Is there a way to show Chrome Android visits as Mobile/Tablet?

Is there is configuration file on the server with list of user agent strings that dynaTrace uses to make decision on browser client type?

Thanks,

Naga Srinivas

0

10 |2000000 characters needed characters left characters exceeded

Attachments: Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

Answer 1 · 2014-09-08T23:51:57Z

Answer by Naga M. · Sep 08, 2014 at 11:51 PM

Is there any documentation available on what user agent strings can dynaTrace 5.0 recognize?

0 · Share

10 |2000000 characters needed characters left characters exceeded

Attachments: Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

Answer 2 · 2014-09-08T18:37:27Z

Answer by Harald Z. · Sep 08, 2014 at 06:37 PM

seems that this user agent string is not recognized as from a mobile browser in the library version used in DT 5.0. Do you have a chance to upgrade your dynaTrace version?

0 · Share

10 |2000000 characters needed characters left characters exceeded

Attachments: Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

Answer 3 · 2014-09-05T02:22:31Z

Answer by Naga M. · Sep 05, 2014 at 02:22 AM

dynaTrace 5.0

When I grouped the visits by Client Type, its shown under Desktop Browser

User agent string:

Mozilla/5.0 (Linux; Android 4.4.3; Nexus 7 Build/KTU84L) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/33.0.1750.136 Safari/537.36

0 Show 1 · Share

10 |2000000 characters needed characters left characters exceeded

Attachments: Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

Roman S. · Sep 08, 2014 at 07:35 PM 0

Share

I just ran this user agent string through http://user-agent-string.info which we use internally. It is recognized as mobile correctly there, but since 5.0 is quite old this might be due to the DB just being out of date...

Best, Roman

Answer 4 · 2014-09-05T02:15:20Z

Answer by Harald Z. · Sep 05, 2014 at 02:15 AM

which version of dynaTrace are you using?

when you open the Visits dashboard, what does the column Client Family display for your Android visit?

again in the Visits dashboard, change the grouping to "Group by ClientType, ClientFamily". Is your visit shown correctly now?

what is the user-agent string for your request?

0 · Share

10 |2000000 characters needed characters left characters exceeded

Attachments: Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

Answer 5 · 2014-09-05T00:51:10Z

Answer by Naga M. · Sep 05, 2014 at 12:51 AM

I am using out of the box measure: Browser of Visits which does the same and using Client Type to split into Desktop/Mobile. But in my testing Chrome 33 on Android is being shown as Desktop type browser. It should be Mobile. Not sure how that measure works.

-Naga

0 · Share

10 |2000000 characters needed characters left characters exceeded

Attachments: Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

Answer 6 · 2014-09-05T00:21:21Z

Answer by Harald Z. · Sep 05, 2014 at 12:21 AM

Hi Naga,

yes, there is an out of the box measure: Web Requests - Browser. In the measure configuration you can define the reported level (Client Type, Family, Version, User Agent). Select Client Type to split into Desktop / Mobile requests. I have just successfully used it with Desktop Chrome 37 and Android Chrome 36.

Harald

0 · Share

10 |2000000 characters needed characters left characters exceeded

Attachments: Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

Browser Type - Chrome on Android

6 Replies

Join the conversation!

NAM 2019 SP3 is available

LIVE WEBINAR

Follow this Question

Forum Tags