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Hi All,
I am new to the dynatrace ajax version. I was able to install the dynatrace ajax version on windows server 2012 R2 without any issues and while opening the IE11 page from dynatrace i get the below error(Please see the attache image below)
Following the below troubleshooting tips and still no use.
AJAX Edition Troubleshooting Tips
Note : I tried the same thing on the windows 7 version as well and still the same error. All these machines doesn't have internet access.
Any valueable inputs in resolving the above issue would be helpful.
Thanks,
Dayananda
Hi Dayananda
Try the following
a) Open the AJAX Edition
b) Now Open your Browser
c) Make sure you see the AJAX Edition Toolbar - then click the first green toolbar icon which says "Connect to AJAX Edition"
Does this work?
If not - it might be related to the fact that AJAX Edition by default tries to connect on port 9988. If your machine uses a firewall that prevents connections on this port - or - if the port is already used by a different tool you can try to change that port
#1: go to your AJAX Edition and open the Preference Dialog
#2: Change the port
#3: Now click the "IE" icon in the AJAX Edition TOolbar. This will launch IE with instructions to connect to the new port
If all of that doesnt help use the "Found a bug" toolbar button. This will package all your AJAX Edition log files and gives you instructions on how to send that package to us
Andi
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