Hi there
We are using the Extended Email Plugin to Log Calls directly in CA Service Desk. It cannot Parse HTML, so we are sending emails in Plain Text. It also is having trouble to parse small caps and we need to send the Server name to them in CAPS.
Is it possible to get the Affected Host Name in CAPITALS from a variable (like ${ALL_SERVER_NAMES})? Currently it is only in small caps.
Thanks!
JANUARY 15, 3:00 PM GMT / 10:00 AM ET