version 6 install issue - Unrecognized Win32 error code 14001

Question

Question by Marsh S. · Sep 16, 2014 at 07:36 AM ·

version 6 install issue - Unrecognized Win32 error code 14001

Hi,

Fresh install of dynaTrace version 6.0.0.6738 gives error Unrecognized Win32 error code 14001 when starting the server service, or any service for that matter.

Running on a windows 2003 SP2 build 3790 server Enterprise x64 edition. This is a virtual server with 6gb ram and 2 cores running at 2.7ghz.

What could be the issue here?

Full server start log is :

2014-09-15 16:21:00 [0000009c] severe [native] Failed to get Java version: Unrecognized Win32 error code 14001

2014-09-15 16:21:00 [0000009c] info [native] Memory model not defined (-memory parameter not set), default memory model "demo" will be used

2014-09-15 16:21:00 [0000009c] info [native] Starting "dynaTrace Server 6.0.0" as service...

2014-09-15 16:21:00 [000000b0] info [native] -----------------------------------------------------------------------------

2014-09-15 16:21:00 [000000b0] info [native] Native Launcher version: 6.0.0.6738 - built 2014-08-01 16:07:50 +0200

2014-09-15 16:21:00 [000000b0] info [native] Starting service "dynaTrace Server 6.0.0"...

2014-09-15 16:21:00 [000000b0] info [native] Processing additional service parameters (executable <args>):

2014-09-15 16:21:00 [000000b0] info [native] "D:\dynaTrace 6.0.0\dtserver.exe" -loglevel 0

2014-09-15 16:21:00 [000000b0] severe [native] Failed to get Java version: Unrecognized Win32 error code 14001

2014-09-15 16:21:00 [000000b0] finest [native] agentpath for dtserverhelperagent already set: -agentpath:D:\dynaTrace 6.0.0\server\lib\dtserverhelperagent.dll

2014-09-15 16:21:00 [000000b0] warning [native] -Xmx1G config setting is not allowed, ignoring this setting

2014-09-15 16:21:00 [000000b0] warning [native] -Xms1G config setting is not allowed, ignoring this setting

2014-09-15 16:21:00 [000000c8] fine [native] WatchDog started successfully, listening on socket 50000

2014-09-15 16:21:00 [000000b0] fine [native] Cleaning OSGI cache: D:\dynaTrace 6.0.0\server\osgi

2014-09-15 16:21:00 [000000b0] info [native] Launcher configuration summary for dynaTrace Server:

2014-09-15 16:21:00 [000000b0] info [native] Launcher: D:\dynaTrace 6.0.0\dtserver.exe

2014-09-15 16:21:00 [000000b0] info [native] Java VM: D:\dynaTrace 6.0.0\jre\bin\java.exe

2014-09-15 16:21:00 [000000b0] warning [native] Java version could not be detected!

2014-09-15 16:21:00 [000000b0] info [native] Working directory: D:\dynaTrace 6.0.0\server

2014-09-15 16:21:00 [000000b0] info [native] Configuration file: D:\dynaTrace 6.0.0\dtserver.ini

2014-09-15 16:21:00 [000000b0] info [native] Pid file: C:\DOCUME~1\NZDYNA~1\LOCALS~1\Temp\dtserver.pid

2014-09-15 16:21:00 [000000b0] info [native] Native watchdog enabled, port: 50000, timeout: 180 sec (timeout for graceful shutdown: 300 sec)

2014-09-15 16:21:00 [000000b0] finest [native] Application Arguments:

2014-09-15 16:21:00 [000000b0] finest [native] -basedir=server

2014-09-15 16:21:00 [000000b0] finest [native] -restartonfailure

2014-09-15 16:21:00 [000000b0] finest [native] -vm=D:\dynaTrace 6.0.0\jre\bin\java.exe

2014-09-15 16:21:00 [000000b0] finest [native] -watchdogaddress=127.0.0.1

2014-09-15 16:21:00 [000000b0] finest [native] -memory=demo

2014-09-15 16:21:00 [000000b0] finest [native] Command line arguments:

2014-09-15 16:21:00 [000000b0] finest [native] -XX:MaxPermSize=128M

2014-09-15 16:21:00 [000000b0] finest [native] -XX:PermSize=128M

2014-09-15 16:21:00 [000000b0] finest [native] -XX:+UseConcMarkSweepGC

2014-09-15 16:21:00 [000000b0] finest [native] -XX:+DisableExplicitGC

2014-09-15 16:21:00 [000000b0] finest [native] -XX:CMSInitiatingOccupancyFraction=60

2014-09-15 16:21:00 [000000b0] finest [native] -XX:CMSIncrementalSafetyFactor=40

2014-09-15 16:21:00 [000000b0] finest [native] -XX:+CMSClassUnloadingEnabled

2014-09-15 16:21:00 [000000b0] finest [native] -Djava.endorsed.dirs=lib/endorsed

2014-09-15 16:21:00 [000000b0] finest [native] -Djava.awt.headless=true

2014-09-15 16:21:00 [000000b0] finest [native] -Dosgi.configuration.area=osgi

2014-09-15 16:21:00 [000000b0] finest [native] -Dosgi.checkConfiguration=true

2014-09-15 16:21:00 [000000b0] finest [native] -Dosgi.bundles=org.eclipse.equinox.common@2:start, org.eclipse.update.configurator@3:start, com.dynatrace.diagnostics.serverbootstrap.jar@4:start, org.eclipse.equinox.event@start, org.eclipse.equinox.ds@start

2014-09-15 16:21:00 [000000b0] finest [native] -Declipse.ignoreApp=true

2014-09-15 16:21:00 [000000b0] finest [native] -Dosgi.noShutdown=true

2014-09-15 16:21:00 [000000b0] finest [native] -Djava.util.logging.manager=com.dynatrace.diagnostics.util.modern.LogManager

2014-09-15 16:21:00 [000000b0] finest [native] -Dorg.osgi.framework.language=en

2014-09-15 16:21:00 [000000b0] finest [native] -Dosgi.framework.extensions=com.dynatrace.diagnostics.bootstrap.hook

2014-09-15 16:21:00 [000000b0] finest [native] -Dosgi.nl=en_US

2014-09-15 16:21:00 [000000b0] finest [native] -Dosgi.nl.user=en_US

2014-09-15 16:21:00 [000000b0] finest [native] -Duser.country=US

2014-09-15 16:21:00 [000000b0] finest [native] -Duser.language=en

2014-09-15 16:21:00 [000000b0] finest [native] -DproxyHost

2014-09-15 16:21:00 [000000b0] finest [native] -DproxyPort

2014-09-15 16:21:00 [000000b0] finest [native] -Dhttp.proxyUser

2014-09-15 16:21:00 [000000b0] finest [native] -Dhttp.proxyPassword

2014-09-15 16:21:00 [000000b0] finest [native] -server

2014-09-15 16:21:00 [000000b0] finest [native] -XX:+UseCompressedOops

2014-09-15 16:21:00 [000000b0] finest [native] -Xrs

2014-09-15 16:21:00 [000000b0] finest [native] -Dcom.dynatrace.diagnostics.WatchDogTimeout=180

2014-09-15 16:21:00 [000000b0] finest [native] -agentpath:D:\dynaTrace 6.0.0\server\lib\dtserverhelperagent.dll

2014-09-15 16:21:00 [000000b0] finest [native] -Dcom.dynatrace.diagnostics.server.ini=D:\dynaTrace 6.0.0\dtserver.ini

2014-09-15 16:21:00 [000000b0] finest [native] -Dosgi.os=win32

2014-09-15 16:21:00 [000000b0] finest [native] -Dosgi.ws=win32

2014-09-15 16:21:00 [000000b0] finest [native] -Dosgi.arch=x86

2014-09-15 16:21:00 [000000b0] finest [native] -Dcom.dynatrace.diagnostics.memorymodel=demo

2014-09-15 16:21:00 [000000b0] finest [native] -Xmx1G

2014-09-15 16:21:00 [000000b0] finest [native] -Xms1G

2014-09-15 16:21:00 [000000b0] finest [native] -Dcom.dynatrace.diagnostics.WatchDogAddress=127.0.0.1

2014-09-15 16:21:00 [000000b0] finest [native] -Dcom.dynatrace.diagnostics.server.ini=D:\dynaTrace 6.0.0\dtserver.ini

2014-09-15 16:21:00 [000000b0] finest [native] -Dcom.dynatrace.diagnostics.WatchDogPort=50000

2014-09-15 16:21:00 [000000b0] finest [native] -jar "D:\dynaTrace 6.0.0\server\plugins\org.eclipse.equinox.launcher_1.2.0.v20110502.jar"

2014-09-15 16:21:00 [000000b0] finest [native] -name dtserver

2014-09-15 16:21:00 [000000b0] finest [native] -showsplash

2014-09-15 16:21:00 [000000b0] finest [native] -launcher "D:\dynaTrace 6.0.0\dtserver.exe"

2014-09-15 16:21:00 [000000b0] finest [native] Internal Settings:

2014-09-15 16:21:00 [000000b0] finest [native] LogFile=D:\dynaTrace 6.0.0\log\server\ServerLauncher.log

2014-09-15 16:21:00 [000000b0] finest [native] BasedirAbsolute=D:\dynaTrace 6.0.0\server

2014-09-15 16:21:00 [000000b0] finest [native] InstanceDirectory=D:\dynaTrace 6.0.0\server

2014-09-15 16:21:00 [000000b0] finest [native] OSGIConfigCache=D:\dynaTrace 6.0.0\server\osgi

2014-09-15 16:21:00 [000000b0] severe [native] Failed to create new process "D:\dynaTrace 6.0.0\jre\bin\java.exe" - Unrecognized Win32 error code 14001

2014-09-15 16:21:00 [000000b0] finest [native] Terminating native watchdog...

2014-09-15 16:21:01 [000000b0] finest [native] Watchdog terminated successfully

2014-09-15 16:21:01 [000000b0] info [native] dynaTrace Server terminated

2014-09-15 16:21:01 [000000b0] severe [native] Service exit code: 4

2014-09-15 16:21:01 [0000009c] info [native] Service "dynaTrace Server 6.0.0" was stopped.

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Answer 1 · 2014-09-16T16:48:06Z

Answer by Andreas G. · Sep 16, 2014 at 04:48 PM

A Google search on Win32 14001 Error shows a couple of interesting discussions on that topic. One which seemed to work for several folks was to reinstall the MSVC Runtime Library: https://groups.google.com/forum/#!topic/alt.computer/kWJDTgW59f4

Could be that the JVM can't load certain native DLLs. What is still odd though - and I guess thats also what Reinhard was getting at - is that our logout indicates that you are running on x86 and not x64. That however could again be a sideeffect of the dll loading problem.

If you dont make progress on this I suggest to open a support ticket. Maybe our support engineers are already aware of a problem specific to your platform and have a resolution for it.

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Answer 2 · 2014-09-16T09:54:59Z

Answer by Marsh S. · Sep 16, 2014 at 09:54 AM

yes that works fine:

D:\>cd D:\dynaTrace 6.0.0\jre\bin

D:\dynaTrace 6.0.0\jre\bin>java.exe -version

java version "1.7.0_60"

Java(TM) SE Runtime Environment (build 1.7.0_60-b19)

Java HotSpot(TM) 64-Bit Server VM (build 24.60-b09, mixed mode)

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Reinhard W. · Sep 16, 2014 at 10:04 AM 0

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This looks strange to me:

2014-09-15 16:21:00 [000000b0] finest [native] -Dosgi.os=win32

2014-09-15 16:21:00 [000000b0] finest [native] -Dosgi.ws=win32

2014-09-15 16:21:00 [000000b0] finest [native] -Dosgi.arch=x86

You are running on Intel x86_64, right?

Marsh S. Reinhard W. · Sep 16, 2014 at 10:26 AM 0

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OS Name Microsoft(R) Windows(R) Server 2003 Enterprise x64 Edition
Version 5.2.3790 Service Pack 2 Build 3790
OS Manufacturer Microsoft Corporation
System Manufacturer VMware, Inc.
System Model VMware Virtual Platform
System Type x64-based PC
Processor EM64T Family 6 Model 45 Stepping 2 GenuineIntel ~2700 Mhz
Processor EM64T Family 6 Model 45 Stepping 2 GenuineIntel ~2700 Mhz

Answer 3 · 2014-09-16T09:42:54Z

Answer by Marsh S. · Sep 16, 2014 at 09:42 AM

Have downloaded the windows x64 full installer again, but still receive the same error. I cannot see any errors being reported during installation. Is there an installation log somewhere, since I cannot find one?

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Reinhard W. · Sep 16, 2014 at 09:51 AM 0

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It doesn't seem like this is related to the installation itself. It seem the java virtual machine fails to run.

Can you try the following:
In a console navigate to D:\dynaTrace 6.0.0\jre\bin and try launching java.exe -version.

Does that work? Do you maybe have something like data execution prevention enabled on your machine?

Answer 4 · 2014-09-16T07:44:17Z

Answer by Andreas G. · Sep 16, 2014 at 07:44 AM

You had no errors during the installation process? Maybe a corrupted msi file that causes this problem?

Have you tried re-installing dynaTrace - just to rule out any problem that happened during the installation? if you do that - you may also want to try to re-download the package. In the past we have seen some of these errors being related to corrupted msi downloads.

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version 6 install issue - Unrecognized Win32 error code 14001

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