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Question by Carmen L. · Sep 23, 2014 at 12:13 PM ·

Error install web server agent in apache (os linux)

Hi,

we´ve installed and web server agent in apache web server in linux os.
And when we´ve stopped the agent, it´s crashed. This is the error:

64 bits
[root@venus1 agent]# /opt/IBM/HTTPServer/bin/apachectl -k stop
Syntax error on line 173 of /opt/IBM/HTTPServer/conf/httpd.conf:
Cannot load /opt/IBM/dynatrace/agent/lib64/libdtagent.so into server: /opt/IBM/dynatrace/agent/lib64/libdtagent.so: wrong ELF class: ELFCLASS64

Could you help me with this?

Thank you in advanced

Carmen

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Answer by Carmen L. · Sep 23, 2014 at 11:33 PM

OK,

thank you

 

 

Carmen

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Answer by Andreas G. · Sep 23, 2014 at 11:22 PM

Hi. I am not a Linux expert but the agent should be supported on PPC - at least based on the release notes: dynaTrace 5.6 Release Notes

Can you open a support ticket to have somebody look at this? If you got this solved please update this thread so that we know what the problem was

thanks

 

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Answer by Carmen L. · Sep 23, 2014 at 08:54 PM

Hi,  

my apache is 32 bit over linux 64 bit PPC,

 

root@venus1 agent]# uname -a

Linux venus1 2.6.18-194.el5 #1 SMP Tue Mar 16 22:03:12 EDT 2010 ppc64 ppc64 ppc64 GNU/Linux

 

[root@venus1 agent]# cat /etc/redhat-release

Red Hat Enterprise Linux Server release 5.5 (Tikanga)

 

when I install the web server over linux   (dynatrace-wsagent-5.6.0.5802-linux-x86.tar) the error is now:

 

32 bits

[root@venus1 agent]# /opt/IBM/HTTPServer/bin/apachectl -k stop

Syntax error on line 173 of /opt/IBM/HTTPServer/conf/httpd.conf:

Cannot load /opt/IBM/dynatrace/agent/lib/libdtagent.so into server: /opt/IBM/dynatrace/agent/lib/libdtagent.so: ELF file data encoding not big-endian

 

 

I think that this software is for AMD x86-64 and not for PowerPC.

Are there web server agent over linux in power pc?

 

Thank you in advanced

 

Carmen

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Answer by Andreas G. · Sep 23, 2014 at 04:19 PM

Is your apache a 32 or 64bit Apache? It seems you try to load the 64bit version of your agent. This will only work if you Apache is also 64bit.

If you are running a 32bit Apache you need to change the path to our agent. instead of the lib64 directory the 32bit version is in the lib directory

Please give this a try

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