Unable to see installed plugins with dynaTrace 6.0.0.7000
Hi,
I have picked up a strange problem. For the last two days, my dynaTrace Client has worked perfectly, except for the fact that when I click on Plugins in the dynaTrace Servers dialog, I see a blank screen. Everything else works perfectly.
I see no errors in the server logs. Does anyone have any idea what could cause this? I have re-installed the Client, but that made no difference.
Thanks,
Derick
Anything in the client logs?
Hi Andreas,
The only suspicious entries in the client log are:
2014-10-23 09:51:55 WARNING [Client] An internal system error occurred.: com.dynatrace.diagnostics.client.Client logWarning:1467
java.lang.IllegalArgumentException: Malformed \uxxxx encoding.
at java.util.Properties.loadConvert(Properties.java:568)
at java.util.Properties.load0(Properties.java:391)
at java.util.Properties.load(Properties.java:317)
at com.dynatrace.diagnostics.client.ClientIniFileManager.load(ClientIniFileManager.java:83)
at com.dynatrace.diagnostics.client.ClientIniFileManager.<init>(ClientIniFileManager.java:68)
at com.dynatrace.diagnostics.client.Client.getIniFileManager(Client.java:2607)
at com.dynatrace.diagnostics.client.Client.getClientMode(Client.java:2667)
at com.dynatrace.diagnostics.client.domain.configuration.client.ClientMainConfigurationComponent.<init>(ClientMainConfigurationComponent.java:91)
at com.dynatrace.diagnostics.client.domain.configuration.client.ClientPreferencesDialog.fillMenuBar(ClientPreferencesDialog.java:165)
at com.dynatrace.diagnostics.client.domain.configuration.ExpandBarConfigurationDialog.createMenuBar(ExpandBarConfigurationDialog.java:95)
at com.dynatrace.diagnostics.client.domain.configuration.client.ClientPreferencesDialog.createMenuBar(ClientPreferencesDialog.java:120)
at com.dynatrace.diagnostics.client.domain.configuration.MenuConfigurationDialog.createDialogContent(MenuConfigurationDialog.java:55)
at com.dynatrace.diagnostics.sdk.ui.dialogs.ConfigurationDialog.createDialogArea(SourceFile:443)
at org.eclipse.jface.dialogs.TitleAreaDialog.createContents(TitleAreaDialog.java:155)
at com.dynatrace.diagnostics.sdk.ui.dialogs.ConfigurationDialog.createContents(SourceFile:332)
at org.eclipse.jface.window.Window.create(Window.java:431)
at org.eclipse.jface.dialogs.Dialog.create(Dialog.java:1089)
at org.eclipse.jface.window.Window.open(Window.java:790)
at com.dynatrace.diagnostics.sdk.ui.dialogs.ConfigurationDialog.open(SourceFile:230)
at com.dynatrace.diagnostics.client.domain.configuration.client.ClientPreferencesDialog.openContent(ClientPreferencesDialog.java:209)
at com.dynatrace.diagnostics.client.domain.configuration.client.EditClientConfigurationAction.openClientPreferencesDialog(EditClientConfigurationAction.java:74)
at com.dynatrace.diagnostics.client.domain.configuration.client.EditClientConfigurationAction.openClientPreferencesDialog(EditClientConfigurationAction.java:54)
at com.dynatrace.diagnostics.client.domain.configuration.client.EditClientConfigurationAction.run(EditClientConfigurationAction.java:87)
at com.dynatrace.diagnostics.sdk.ui.actions.AbstractAction.runWithEvent(SourceFile:404)
at org.eclipse.jface.action.ActionContributionItem.handleWidgetSelection(ActionContributionItem.java:584)
at org.eclipse.jface.action.ActionContributionItem.access$2(ActionContributionItem.java:501)
at org.eclipse.jface.action.ActionContributionItem$5.handleEvent(ActionContributionItem.java:411)
at org.eclipse.swt.widgets.EventTable.sendEvent(EventTable.java:84)
at org.eclipse.swt.widgets.Widget.sendEvent(Widget.java:1053)
at org.eclipse.swt.widgets.Display.runDeferredEvents(Display.java:4165)
at org.eclipse.swt.widgets.Display.readAndDispatch(Display.java:3754)
at org.eclipse.ui.internal.Workbench.runEventLoop(Workbench.java:2701)
at org.eclipse.ui.internal.Workbench.runUI(Workbench.java:2665)
at org.eclipse.ui.internal.Workbench.access$4(Workbench.java:2499)
at org.eclipse.ui.internal.Workbench$7.run(Workbench.java:679)
at org.eclipse.core.databinding.observable.Realm.runWithDefault(Realm.java:332)
at org.eclipse.ui.internal.Workbench.createAndRunWorkbench(Workbench.java:668)
at org.eclipse.ui.PlatformUI.createAndRunWorkbench(PlatformUI.java:149)
at com.dynatrace.diagnostics.client.Client.start(Client.java:752)
at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:196)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:110)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:79)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:344)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:179)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:622)
at org.eclipse.equinox.launcher.Main.basicRun(Main.java:577)
at org.eclipse.equinox.launcher.Main.run(Main.java:1410)
at org.eclipse.equinox.launcher.Main.main(Main.java:1386)
Thats most likely the issue. Did you recently install any plugin? Maybe there is a malicious plugin ini file that is causing this problem
