• Forums
    • Public Forums
      • Community Connect
      • Dynatrace
        • Dynatrace Open Q&A
      • Application Monitoring & UEM
        • AppMon & UEM Open Q&A
      • Network Application Monitoring
        • NAM Open Q&A
  • Home /
  • Public Forums /
  • Application Monitoring & UEM /
  • AppMon & UEM Open Q&A /
avatar image
Question by Mark M. · Nov 02, 2014 at 02:10 AM ·

UEM Issue - error:https://vms.peopleclick.com/dtagent55_b3_5301.js[357] Code: 0: Object doesn't support property or method 'isIE'

We just implemented UEM and seems to working but i notice this error message error:https://XXX.XXXXXXXXx.com/dtagent55_b3_5301.js[357] Code: 0: Object doesn't support property or method 'isIE'. Trying to figure out what causes this and how to resolve.

Comment

People who like this

0 Show 0
10 |2000000 characters needed characters left characters exceeded
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

8 Replies

  • Sort: 
  • Most voted
  • Newest
  • Oldest
avatar image

Answer by Matthew S. · Jun 03, 2015 at 02:12 PM

I have suddenly (last 3 days - no update to code or DT) started seeing a lot of 

"http://www.XXXXXXXXXX.com/dtagent61_vxjnpr23t_7880.js[19]: TypeError: null is not an object (evaluating 'a.readyState'), user action:.."

Seems to be on Mobile Safari 6.0/7.0, Chrome Mobile 43.0, As this is only ticket i can find with the same error I posted here (I cannot see the open support ticket).

 

Any pointers?

Comment

People who like this

0 Show 0 · Share
10 |2000000 characters needed characters left characters exceeded
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

avatar image

Answer by abdel s. · Jan 15, 2015 at 10:34 PM

Dear Andi ,

It was fixed this error after i upgrade to dT6.1.0.7880 , but the technical people inform me we have a new fixpack for dT6.0

To be honest with you , after upgrade to dT6.1 i have many errors related to script like.

1- Code: 0: 'childNodes.length' is null or not an object
2- TypeError: null is not an object (evaluating 'a.readyState'), user action:

i already opened a ticket SUPDT-4902

 

Regards

Abdel Mohsen

Comment

People who like this

0 Show 0 · Share
10 |2000000 characters needed characters left characters exceeded
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

avatar image

Answer by Andreas G. · Jan 02, 2015 at 08:56 PM

Please keep us posted on whether you found a solution on your problem

Comment

People who like this

0 Show 0 · Share
10 |2000000 characters needed characters left characters exceeded
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

avatar image

Answer by abdel s. · Dec 30, 2014 at 06:35 PM


Thanks Andi for replying,

Actully i faced this issue on dynatrace 6.0.7150 ,when i select "AJAX Detection –> jQuery" from UEM setting .

, i don't know if this issue solved on 6.1 dynatrace, already i opend ticket on this .

 

Regards

Abdel Mohsen

Comment

People who like this

0 Show 0 · Share
10 |2000000 characters needed characters left characters exceeded
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

avatar image

Answer by Andreas G. · Dec 29, 2014 at 09:01 PM

Hi Abdel

JavaScript errors can change the way pages are rendered. If you have issues with the dynatrace javascript agent I have several options for you

a) upgrade to a newer version of dynatrace - you are on 5.5 in the moment. latest versions of dynatrace have a lot of improvements in that area

b) check which JavaScript Frameworks settings you have turned on/off in your UEM Settings. Make sure you really only have checked those boxes, e.g: jQuery, icefaces, ... that your application really uses

c) open a support ticket to get our engineering team have a look at this

Andi

Comment

People who like this

0 Show 0 · Share
10 |2000000 characters needed characters left characters exceeded
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

avatar image

Answer by abdel s. · Dec 29, 2014 at 05:24 PM


Dear Andi ,

I faced same problem ,  this error captured by dynaTrace and i see it in Errors Dashlet , the browser using IE 10 .

Dose this problem impacting control rendering ? , becuase some controls in the page disappeared .

 

Regards

Abdel Mohsen

Comment

People who like this

0 Show 0 · Share
10 |2000000 characters needed characters left characters exceeded
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

avatar image

Answer by Andreas G. · Nov 02, 2014 at 08:05 AM

Hi Mark. Do you see this error in your local browser? Or is this an error captured by dynaTrace and you see it in the Errors DAshlet? If it is the errors dashlet - can you check which browsers are actually reporting this problem.

Comment

People who like this

0 Show 0 · Share
10 |2000000 characters needed characters left characters exceeded
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

avatar image

Answer by Mark M. · Nov 02, 2014 at 02:11 AM

Sorry forgot to included, this on on a IIS7-5 .NET server.

Comment

People who like this

0 Show 0 · Share
10 |2000000 characters needed characters left characters exceeded
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

How to get started

First steps in the forum
Read Community User Guide
Best practices of using forum

NAM 2019 SP5 is available


Check the RHEL support added in the latest NAM service pack.

Learn more

LIVE WEBINAR

"Performance Clinic - Monitoring as a Self Service with Dynatrace"


JANUARY 15, 3:00 PM GMT / 10:00 AM ET

Register here

Follow this Question

Answers Answers and Comments

3 People are following this question.

avatar image avatar image avatar image

Forum Tags

dotnet mobile monitoring load iis 6.5 kubernetes mainframe rest api dashboard framework 7.0 appmon 7 health monitoring adk log monitoring services auto-detection uem webserver test automation license web performance monitoring ios nam probe collector migration mq web services knowledge sharing reports window java hybris javascript appmon sensors good to know extensions search 6.3+ server documentation easytravel web dashboard kibana system profile purelytics docker splunk 6.1 process groups account 7.2 rest dynatrace saas spa guardian appmon administration production user actions postgresql upgrade oneagent measures security Dynatrace Managed transactionflow technologies diagnostics user session monitoring unique users continuous delivery sharing configuration alerting NGINX splitting business transaction client 6.3 installation database scheduler apache mobileapp RUM php dashlet azure purepath agent 7.1 appmonsaas messagebroker nodejs 6.2 android sensor performance warehouse
  • Forums
  • Public Forums
    • Community Connect
    • Dynatrace
      • Dynatrace Open Q&A
    • Application Monitoring & UEM
      • AppMon & UEM Open Q&A
    • Network Application Monitoring
      • NAM Open Q&A