Email is not sent

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Question by Viji R. · Nov 06, 2014 at 06:41 AM ·

Email is not sent

Hi,

We have configured the outlook server in the dynatrace server configuration and also added the dynatrace servers in the outlook server end. The network connection is open. But still we are not able to send the email reports. when I try to send the verification mail, its returning the connection timeed out error. Could not connect with the host. what might be the cause ? any thoughts ?

Viji R.

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Answer 1 · 2014-11-06T07:00:16Z

Answer by Combs, B. · Nov 06, 2014 at 07:00 AM

So, this is a system or network config problem, outside the scope of dynatrace. Likely a firewall setting somewhere.

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Answer 2 · 2014-11-06T06:54:13Z

Answer by Combs, B. · Nov 06, 2014 at 06:54 AM

Start with verifying communication between hosts by trying a telnet connection from the dt server to the smtp server on the correct port. Do you get a connection, or does that time out as well?

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Viji R. · Nov 06, 2014 at 06:58 AM 0

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The same.. could not open the connection.

Email is not sent

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