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Question by Kleber B. · Nov 06, 2014 at 09:43 AM ·

Problem with Visits on UEM!!!

Hi,

 

I have installed Dynatrace with UEM and add a UEM Volume with sucessfull.

I have 1 application configured to use UEM, but my visits count have the same value of user actions.

For each User Action, my UEM count one visit. The correct action is, the user actions have been grouped in a visit.

Other problem is the purepaths, they not appear when I make drill drow from user actions.

 

if someone have any idea or has the same error and can help me i appreciate that.

 

I have a ticket  openned, but not cost try with you guys.

 

I can get print screens if necessary to analysis the problem.

By

 

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Answer by Gomez H. · Nov 06, 2014 at 07:29 PM

Check the cookies restrictions in your user browser. If the cookie is used in the following actions, the visit stills the same. If the cookie is not found and has to be recreated, it increments the visits.

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