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Question by Derick H. · Dec 01, 2014 at 11:53 PM ·

RFE - Recognising the correct Client-IP in UEM from a list of IPs in IP Header

I have a scenario, where the client IP is added to the X-Forwarded-For header. Normally, this would not be an issue, but in this specific case, some of the user traffic passes through more than one firewall, so each successive firewall is adding the previous one's IP to the same header. So, the contents of the header is a list of IP addresses separated by ",". I need to get UEM to look at the last IP address in the list, so that the Visits and World Map dashlets are correctly populated.

How can I do this?

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Answer by Andreas G. · Dec 02, 2014 at 02:14 AM

Sorry - I have to correct my last posting. Dynatrace currently looks at the whole Header and is not picking the first IP Address. This is a known limitation. That means that - even if you would configure your proxies as I suggested dynaTrace would not be able to pick the first IP address.

I am currently discussing this with engineering and therefore move this forum post to the RFE Section of the community so that we can handle this in future versions of dT

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Answer by Andreas G. · Dec 02, 2014 at 02:08 AM

Hi Derek

Dynatrace will automatically pick the first IP of the list of IPs on that header. The definition of this header is that every proxy simply adds its IP to the end of the list which should result in having the original IP address in first place and therefore being picked up by dynatrace, e.g: realip, proxy1, proxy2, ...

If that is not the case in your environment it is most likely that these proxies are not following the standard -> bug on these proxy configurations

Andi

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