• Forums
    • Public Forums
      • Community Connect
      • Dynatrace
        • Dynatrace Open Q&A
      • Application Monitoring & UEM
        • AppMon & UEM Open Q&A
      • Network Application Monitoring
        • NAM Open Q&A
  • Home /
  • Public Forums /
  • Application Monitoring & UEM /
  • AppMon & UEM Open Q&A /
avatar image
Question by Chris S. · Dec 17, 2014 at 03:02 AM ·

Application Overview Monitored Business Transactions Not Working

I have a client that the out of box application overview isn't working for some of their system profiles. When clicking on an application from the App Overview screen there are no splittings shown for the out of box monitored business transaction "Web Page Requests". When opening the business transaction dashboard itself you can see the data just fine, so I know the issue isn't involved with the business transaction itself or any of the measures associated. When "Select monitored Business Transactions..." is pressed from within App Overview, I am ensured that the only BT selected is the "Web Page Requests" BT. To where in App Overview it shows "no data" but within the BT dashboard it shows all of the data.

Anyone else have this issue before?

Production 5.6.0.6174 (Custom Fixpack although I don't think it was working before this fixpack either)

Comment

People who like this

0 Show 0
10 |2000000 characters needed characters left characters exceeded
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

5 Replies

  • Sort: 
  • Most voted
  • Newest
  • Oldest
avatar image

Answer by Andreas G. · Dec 17, 2014 at 03:58 AM

I would look at the client + server log files. and - i would probably open a support ticket

Comment

People who like this

0 Show 0 · Share
10 |2000000 characters needed characters left characters exceeded
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

avatar image

Answer by Chris S. · Dec 17, 2014 at 03:55 AM

Andreas,

When I exported the session to send to you. I imported it in a different computer not attached to any DT server. From there I am able to see everything is working fine. So, would you think it be a client issue or DT server issue with the report?

Comment

People who like this

0 Show 0 · Share
10 |2000000 characters needed characters left characters exceeded
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

avatar image

Answer by Andreas G. · Dec 17, 2014 at 03:45 AM

Can you chart the response time, failure rate, count, ... measures of this BT in a regular chart?

Comment

People who like this

0 Show 0 · Share
10 |2000000 characters needed characters left characters exceeded
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

avatar image

Answer by Andreas G. · Dec 17, 2014 at 03:27 AM

Did you modify the BT in any way, e.g: Unchecking Response Time or Error Rate? Did you remove the Application splitting? Does it "Report into the Warehouse?" These are the mandatory settings in order to put it on the AppOverview

Comment

People who like this

0 Show 1 · Share
10 |2000000 characters needed characters left characters exceeded
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

avatar image Chris S. · Dec 17, 2014 at 03:36 AM 0
Share

I wish I had, however like I said there was a brand new application thrown into production this week with a new system profile and that app doesn't work also.

Looking at this Application Overview not showing data for Web Page Requests

Was my first steps... Everything looks like out of box normal stuff. To my eyes nothing has changed and shouldn't have due to the fact I am the only one with the rights to do so. (So if anyone broke it, you can blame me haha)

avatar image

Answer by Andreas G. · Dec 17, 2014 at 03:12 AM

Have you looked at that BT? Maybe it is no longer working because dT disabled it due to too many split values?

Comment

People who like this

0 Show 1 · Share
10 |2000000 characters needed characters left characters exceeded
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

avatar image Chris S. · Dec 17, 2014 at 03:16 AM 0
Share

I have, there was a new application on-boarded into production this weekend and this also doesn't work. All of the business transactions are working fine, you can navigate to the BT within the cockpit and open the dashboard to see the working data.

In the system profiles, none of the BTs are reporting any errors.

How to get started

First steps in the forum
Read Community User Guide
Best practices of using forum

NAM 2019 SP5 is available


Check the RHEL support added in the latest NAM service pack.

Learn more

LIVE WEBINAR

"Performance Clinic - Monitoring as a Self Service with Dynatrace"


JANUARY 15, 3:00 PM GMT / 10:00 AM ET

Register here

Follow this Question

Answers Answers and Comments

No one has followed this question yet.

Forum Tags

dotnet mobile monitoring load iis 6.5 kubernetes mainframe rest api dashboard framework 7.0 appmon 7 health monitoring adk log monitoring services auto-detection uem webserver test automation license web performance monitoring ios nam probe collector migration mq web services knowledge sharing reports window java hybris javascript appmon sensors good to know extensions search 6.3+ server documentation easytravel web dashboard kibana system profile purelytics docker splunk 6.1 process groups account 7.2 rest dynatrace saas spa guardian appmon administration production user actions postgresql upgrade oneagent measures security Dynatrace Managed transactionflow technologies diagnostics user session monitoring unique users continuous delivery sharing configuration alerting NGINX splitting business transaction client 6.3 installation database scheduler apache mobileapp RUM php dashlet azure purepath agent 7.1 appmonsaas messagebroker nodejs 6.2 android sensor performance warehouse
  • Forums
  • Public Forums
    • Community Connect
    • Dynatrace
      • Dynatrace Open Q&A
    • Application Monitoring & UEM
      • AppMon & UEM Open Q&A
    • Network Application Monitoring
      • NAM Open Q&A