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Question by aftab a. · Dec 30, 2014 at 02:03 PM ·

DT agents are getting disconnected/connected again frequently

Hi All,

Some of java Agents are getting disconnected for brief period and then it connected automatically. This is happening very frequently. We do not see any shut/crash from application side.

Not sure if DTserver<->collector<-> agent communication is broken. It used to work pretty well before DT6 upgrade.

We are not noticing this issue with any of .net agent..

 

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Answer by Chris Z. · Dec 30, 2014 at 05:22 PM

Hello Aftab,

Agent connection issue could be caused by slow network connection.

First you could check the log files from collector and server to find out if there is any issue about collector buffer overload or connection issue.

Then you could also check what’s different between the agents which are working and not.

I also suggest opening a ticket from support page, and our expert will help you for investigation.

 

Thanks

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