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Question by Jose M. · Jan 07, 2015 at 07:37 PM ·

DynaTrace Server memory is currently limited...

Hi,

Eventhough I have changed from the dynaTrace Client:

- Configure setting -> Settings -> Sizing .. from Small to Medium
and dynaTrace show the legend "sufficient memory available to run at dynaTrace Server"
- Saving the changes

I still have a daily warning when starting the dynaTrace customer, "The dynaTrace Server memory is Currently limited to 3,072 MB total memory"

The server has 15 GBytes of RAM.

I do not understand what's going on.

Please, I need help !

Thanks

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Answer by Markie S. · Mar 09, 2015 at 11:48 PM

We had to set some additional permissions to get the Webstart Client up and running as well but I can now confirm the warning is no longer present in an up to date client.  Thanks All

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Answer by Jose M. · Mar 03, 2015 at 07:59 PM

Hi Markie,

whats is your dynatrace sizing configuration?? 

This sound me like really your server memory is going at the top of default that dynatrace have with the umbral.

You can change this from dynatrace configuration file.

 

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avatar image Markie S. · Mar 04, 2015 at 04:38 AM 0
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Frontend Configs:
...
-basedir
server
-restartonfailure
-memory
large
-vmargs
...

Backend Configs:
...
-basedir
server
-restartonfailure
-memory
large
-vmargs
...

avatar image Jose M. Markie S. · Mar 04, 2015 at 06:55 PM 0
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as discussed Thomas, should first upgrade your client.

If you can not, the other option is to use the JNLP Client webstart.

You can access from the link:

http://your_dynatrace_server_name:8020/webstart/Client/client.jnlp

Good luck Markie !!

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Answer by Markie S. · Mar 03, 2015 at 07:49 AM

Hello,

We are running version 6.0.0.7064 with Launcher Version 6.0.0.6738 and are still receiving the warning below.

2015-03-01 09:09:13 [36329ef1] info [native] Native Launcher version: 6.0.0.6738 - built 2014-08-01 16:35:44 +0200
2015-03-01 09:09:20 [36329ef1] info [native] Launcher configuration summary for dynaTrace Frontend Server:

2015-03-01 09:09:13 [b21deed7] info [native] Native Launcher version: 6.0.0.6738 - built 2014-08-01 16:35:44 +0200
2015-03-01 09:09:18 [b21deed7] info [native] Launcher configuration summary for dynaTrace Server:

I noticed that the documentation states that this is a known issue that can be ignored, however it apears that the memory actually is being limited on our server since the last restart.  Has anyone else seen this?

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avatar image Thomas K. · Mar 03, 2015 at 11:49 PM 0
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Dear Markie,

the documentation regards to a known display-only issue (JLT-104621) that is fixed in both public fixpacks for 6.0 (I updated the docs) and also in 6.0.0.7064. The launcher update addresses a separate problem that looks good looking at your logs.

However, you should not see the warning at all in your client. This looks like the client is not updated to 6.0.0.7064. Can you check the clients version? (Help -> About).

Regards,

Thomas

avatar image Markie S. Thomas K. · Mar 04, 2015 at 04:40 AM 0
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Thank you Thomas.

My Client is 6.0.0.6738 and I unfortunately cannot update it due to directory permissions.

Server memory usage has now exceeded the 5,120 MB, this appears to just be related to Client Version.

avatar image Thomas K. Markie S. · Mar 04, 2015 at 05:44 PM 0
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This is then the cause of this warning. I recommend to update the client (as all components) to the same version as the server to receive all client-side-fixes. Unless permissions were changed manually, the installer should have set them appropriately to allow all users to update the client if I recall correctly.

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Answer by Jose M. · Jan 28, 2015 at 03:10 AM

Hi all !! apologize my delay !!

this was solved with new version 6.0.0.7000


Thanks !!

 

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Answer by Jose M. · Jan 07, 2015 at 09:52 PM

Thankyou Reinhard !! ... but I don't know how download the DTF fixpack file.

Please, can you provide the ftp or http link for download this?

Thank !!

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avatar image Thomas K. · Jan 07, 2015 at 10:30 PM 0
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Hi Jose,

as per your screenshot, the server is already running the mentioned Fixpack, so you should not need it. Could you post the version of the client that you are running (Client -> Help -> About)? If it is not 6.0.0.7000, could you restart it to update the client to the same version as the server?

Please note also that the technical alert that Reinhard posted has to be addressed by replacing the launcher files (see alert) or by re-installation using the new installers (if you do so, be sure to re-install also 6.0.0.7000).

When the launcher files are replaced and the client has 6.0.0.7000 running, all known issues should be addressed.

Best regards,

Thomas

avatar image Thomas K. Thomas K. · Jan 07, 2015 at 10:42 PM 0
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As mentioned, you should not need the file, but it can be found on the usual Dynatrace download page:

https://downloads.compuwareapm.com/downloads/download.aspx?p=DT

 

avatar image Thomas K. Thomas K. · Jan 07, 2015 at 11:47 PM 0
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I just saw that you use a FreeTrial license, but only customers have access to that site. However, please proceed with the steps as mentioned.

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Answer by Jose M. · Jan 07, 2015 at 08:50 PM

Hi,

this is :

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avatar image Reinhard W. · Jan 07, 2015 at 09:23 PM 0
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Jose,

please see this technical alert. If you have upgraded from dynatrace version 6.0.0.6733 via fixpack to build .7000

Technical Alerts dynaTrace DATM

08/06/2014 6.0.0.6733

dynaTrace 6.0 may operate with incorrect memory settings 

This should solve the incorrect warning you are seeing.

Reinhard

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Answer by Reinhard W. · Jan 07, 2015 at 08:41 PM

Jose,

which version of dynatrace are you using (including build number). I think you are running into an issue of a wrong warning which has been fixed with the latest version of dynatrace.

Reinhard

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Answer by Jose M. · Jan 07, 2015 at 08:09 PM

About the dynaTrace Sizing:

And the warning:

 

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Answer by Jose M. · Jan 07, 2015 at 08:06 PM

About the performance:

Memory:

CPU:

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Answer by Jose M. · Jan 07, 2015 at 08:01 PM

This is a VMWare Virtualized server

 

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