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Question by Jose M. · Jan 07, 2015 at 07:37 PM ·

DynaTrace Server memory is currently limited...

Hi,

Eventhough I have changed from the dynaTrace Client:

- Configure setting -> Settings -> Sizing .. from Small to Medium
and dynaTrace show the legend "sufficient memory available to run at dynaTrace Server"
- Saving the changes

I still have a daily warning when starting the dynaTrace customer, "The dynaTrace Server memory is Currently limited to 3,072 MB total memory"

The server has 15 GBytes of RAM.

I do not understand what's going on.

Please, I need help !

Thanks

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Answer by Andreas G. · Jan 07, 2015 at 07:42 PM

Hi Jose

Are you using the Free Trial License by any chance? Or a different purchased license?

Also - how many Agents do you intend to connect to dynatrace?

Andi

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Answer by Jose M. · Jan 07, 2015 at 07:53 PM

Hi Andi,

The license is ok !! The license number is: 201410311057

I prefer to send any other data of the license with private mail.

The number of installed agents is 8.

do you need other information?

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Answer by Andreas G. · Jan 07, 2015 at 07:56 PM

Alright. Any more details on the hardware? How many cores do you have? Is it physical or virtual? Whats the OS?

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Answer by Jose M. · Jan 07, 2015 at 08:01 PM

This is a VMWare Virtualized server

 

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Answer by Jose M. · Jan 07, 2015 at 08:06 PM

About the performance:

Memory:

CPU:

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Answer by Jose M. · Jan 07, 2015 at 08:09 PM

About the dynaTrace Sizing:

And the warning:

 

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Answer by Reinhard B. · Jan 07, 2015 at 08:41 PM

Jose,

which version of dynatrace are you using (including build number). I think you are running into an issue of a wrong warning which has been fixed with the latest version of dynatrace.

Reinhard

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Answer by Jose M. · Jan 07, 2015 at 08:50 PM

Hi,

this is :

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avatar image Reinhard B. · Jan 07, 2015 at 09:23 PM 0
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Jose,

please see this technical alert. If you have upgraded from dynatrace version 6.0.0.6733 via fixpack to build .7000

Technical Alerts dynaTrace DATM

08/06/20146.0.0.6733

dynaTrace 6.0 may operate with incorrect memory settings 

This should solve the incorrect warning you are seeing.

Reinhard

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Answer by Jose M. · Jan 07, 2015 at 09:52 PM

Thankyou Reinhard !! ... but I don't know how download the DTF fixpack file.

Please, can you provide the ftp or http link for download this?

Thank !!

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avatar image Thomas K. · Jan 07, 2015 at 10:30 PM 0
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Hi Jose,

as per your screenshot, the server is already running the mentioned Fixpack, so you should not need it. Could you post the version of the client that you are running (Client -> Help -> About)? If it is not 6.0.0.7000, could you restart it to update the client to the same version as the server?

Please note also that the technical alert that Reinhard posted has to be addressed by replacing the launcher files (see alert) or by re-installation using the new installers (if you do so, be sure to re-install also 6.0.0.7000).

When the launcher files are replaced and the client has 6.0.0.7000 running, all known issues should be addressed.

Best regards,

Thomas

avatar image Thomas K. Thomas K. · Jan 07, 2015 at 10:42 PM 0
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As mentioned, you should not need the file, but it can be found on the usual Dynatrace download page:

https://downloads.compuwareapm.com/downloads/download.aspx?p=DT

 

avatar image Thomas K. Thomas K. · Jan 07, 2015 at 11:47 PM 0
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I just saw that you use a FreeTrial license, but only customers have access to that site. However, please proceed with the steps as mentioned.

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Answer by Jose M. · Jan 28, 2015 at 03:10 AM

Hi all !! apologize my delay !!

this was solved with new version 6.0.0.7000


Thanks !!

 

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