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Question by Venkata T. · Jan 12, 2015 at 03:06 PM ·

Collector and DT server restart

Hi,

Long time back, when we restarted collectors and DT server, i think somehow the collector cache got corrupted and we had to bounce all of our agents to rebuild the cache.  Forgot what was the reason for the cache corruption, but i would like to know if there is an order in which we need to restart when we bounce collectors and dt server at the same time?  what is the best practice?  

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Answer by Derek A. · Jan 13, 2015 at 05:09 AM

On a rare occasion this has also happened to me. Typically they should not be getting corrupt and it shouldn't really matter when you bounce either the Collector or Server. If the Server is unavailable, the Collectors will contoinue to try and connect and will eventually connect again. If you are seeing a corruption everytime, that is something you will probably want to open a Support Ticket on.

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Answer by Venkata T. · Jan 13, 2015 at 06:42 AM

Thanks Derek. 

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