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Question by Nick R. · Feb 05, 2015 at 09:31 PM ·

Dynatrace AM and Splunk Integration - EMEA

Hi,

 

Is anyone aware of any customers in EMEA who have taken advantage of the Splunk/Dynatrace integration?

 

Kind regards,

 

Nick

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Answer by Andreas G. · Feb 10, 2015 at 09:16 AM

Hi Nick

I am not personally aware but I passed this around internally. In case you found someone already it would be great if you let us know on this post

Andi

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Answer by Dean K. · Feb 10, 2015 at 08:21 PM

Hi Nick

One of my banking Clients in South Africa is using the integration to determine the success of their digital channels.  Metrics for users transacting via online channels (Dyntrace) and traditional channels (telephonic service desk) are being correlated in Splunk to determine what the overall usage patterns are with a view to supporting a rewards program that they are putting in place.  The support of the rewards program is still being planned.

Best regards

Dean

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Answer by Nick R. · Mar 26, 2015 at 01:46 AM

Thanks for getting back to me guys - it turns out that after asking this question, I discovered that the customer I am currently working for in the UK has Dynatrace in one BU, and Splunk in another separate BU.

How it is being used in that area is still unknown to me, but I'll find out more information to see if there would be any benefit in aligning the tools.  

Kind regards,

Nick

 

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  • Forums
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