How to report a transaction failure via Incident Rule
I need to create an incident rule for a web service which is hosted by a third party to alert when the response time is greater than 30 seconds or when it is unavailable (http 500).
I know how to handle the response time errors, but have no clue on the 500...an thoughts on approach?
Thanks,
John
Hi
You could do this with our Error Rules. There are already error rules that detect HTTP 5xx on both Transacton Entry as well as with calls to external services. You could create your own HTTP 5xx Error Rule specifically for your external URL. Each Error Rule automatically also creates a Measure with the number of Errors Detected and the Error %. You can then base your Incident Rule based on that "Health Metric".
You can find error rules in your System Profile under "Errorrs". Have a look at it and let me know if this works for you
Andi
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