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Question by Paul S. · Feb 27, 2015 at 12:43 AM ·

Browser Agent wont connect

Hi,

I have setup an Agent Group with the mapping "browser", I can telnet to the server on port 9997 but when I try and connect via Firefox I receive the error message "Failed to establish a connection to the dynaTrace Collector".

Does anyone know what I might be doing wrong?

 

The log file shows:

2015-02-26 13:33:34 [00000818] info [] ---------------------------------------------------------------------------------------
2015-02-26 13:33:34 [00000818] info [] Copyright (C) 2004-2014 Compuware Corporation
2015-02-26 13:33:34 [00000818] info [] ---------------------------------------------------------------------------------------
2015-02-26 13:33:34 [00000818] info [] Version 6.1.0.7965, build date Feb 5 2015
2015-02-26 13:33:34 [00000818] info [] Platform: Windows Vista or later Service Pack 1 6.1.7601 x86
2015-02-26 13:33:34 [00000818] info [] Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
2015-02-26 13:33:34 [00000818] info [] Agent preferences
2015-02-26 13:33:34 [00000818] info [] Host ................. 172.16.32.48
2015-02-26 13:33:34 [00000818] info [] Port ................. 9997
2015-02-26 13:33:34 [00000818] info [] AgentName............. browser
2015-02-26 13:33:34 [00000818] info [] AutoConnect........... false
2015-02-26 13:33:34 [00000818] info [] Loading collector peer list from C:/Program Files (x86)/dynaTrace/dynaTrace Agent 6.0.0/agent/lib/dtffagent@dynatrace.com/conf/collectorlist.browser
2015-02-26 13:33:34 [00000818] info [] Intel CPU 0x06 0x3a detected.
2015-02-26 13:33:34 [00000818] info [] ProcNum=0 MaxMhz=1801 CurrentMhz=1801 MhzLimit=1801 MaxIdleState=2 CurrentIdleState=1 hasInvariantTSC=true
2015-02-26 13:33:34 [00000818] info [] ProcNum=1 MaxMhz=1801 CurrentMhz=1801 MhzLimit=1801 MaxIdleState=2 CurrentIdleState=1 hasInvariantTSC=true
2015-02-26 13:33:34 [00000818] info [] ProcNum=2 MaxMhz=1801 CurrentMhz=1801 MhzLimit=1801 MaxIdleState=2 CurrentIdleState=1 hasInvariantTSC=true
2015-02-26 13:33:34 [00000818] info [] ProcNum=3 MaxMhz=1801 CurrentMhz=1801 MhzLimit=1801 MaxIdleState=2 CurrentIdleState=1 hasInvariantTSC=true
2015-02-26 13:33:34 [00000818] info [] Battery detected. Power management may adapt CPU speed. To ensure accurate timing, the hardware timer has been disabled.
2015-02-26 13:33:34 [00000818] info [] High-resolution Windows timer detected.
2015-02-26 13:33:34 [00000818] warning [] Error connecting to server: passwords do not match
2015-02-26 13:33:34 [00000818] info [] Could not connect to 172.16.32.48:9997
2015-02-26 13:37:23 [00000818] info [] ---------------------------------------------------------------------------------------
2015-02-26 13:37:23 [00000818] info [] Copyright (C) 2004-2014 Compuware Corporation
2015-02-26 13:37:23 [00000818] info [] ---------------------------------------------------------------------------------------
2015-02-26 13:37:23 [00000818] info [] Version 6.1.0.7965, build date Feb 5 2015
2015-02-26 13:37:23 [00000818] info [] Platform: Windows Vista or later Service Pack 1 6.1.7601 x86
2015-02-26 13:37:23 [00000818] info [] Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
2015-02-26 13:37:23 [00000818] info [] Agent preferences
2015-02-26 13:37:23 [00000818] info [] Host ................. 172.16.32.48
2015-02-26 13:37:23 [00000818] info [] Port ................. 9997
2015-02-26 13:37:23 [00000818] info [] AgentName............. browser
2015-02-26 13:37:23 [00000818] info [] AutoConnect........... false
2015-02-26 13:37:23 [00000818] info [] Loading collector peer list from C:/Program Files (x86)/dynaTrace/dynaTrace Agent 6.0.0/agent/lib/dtffagent@dynatrace.com/conf/collectorlist.browser
2015-02-26 13:37:23 [00000818] info [] Intel CPU 0x06 0x3a detected.
2015-02-26 13:37:23 [00000818] info [] ProcNum=0 MaxMhz=1801 CurrentMhz=1801 MhzLimit=1801 MaxIdleState=2 CurrentIdleState=2 hasInvariantTSC=true
2015-02-26 13:37:23 [00000818] info [] ProcNum=1 MaxMhz=1801 CurrentMhz=1801 MhzLimit=1801 MaxIdleState=2 CurrentIdleState=1 hasInvariantTSC=true
2015-02-26 13:37:23 [00000818] info [] ProcNum=2 MaxMhz=1801 CurrentMhz=1801 MhzLimit=1801 MaxIdleState=2 CurrentIdleState=1 hasInvariantTSC=true
2015-02-26 13:37:23 [00000818] info [] ProcNum=3 MaxMhz=1801 CurrentMhz=1801 MhzLimit=1801 MaxIdleState=2 CurrentIdleState=2 hasInvariantTSC=true
2015-02-26 13:37:23 [00000818] info [] Battery detected. Power management may adapt CPU speed. To ensure accurate timing, the hardware timer has been disabled.
2015-02-26 13:37:23 [00000818] info [] High-resolution Windows timer detected.
2015-02-26 13:37:23 [00000818] warning [] Error connecting to server: passwords do not match
2015-02-26 13:37:23 [00000818] info [] Could not connect to 172.16.32.48:9997

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Answer by Andreas G. · Feb 27, 2015 at 01:12 AM

Hi. Dynatrace 6.1 Release supports FF 24-32 and IE 8-11. FF 35 is currently not supported, There is any update available on the product download page: https://downloads.compuwareapm.com/downloads/download.aspx?p=DT which also supports FF up to v FF35

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Answer by Paul S. · Feb 27, 2015 at 12:54 AM

IE 11 is working. I will try the site with that.

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Answer by Paul S. · Feb 27, 2015 at 12:54 AM

For Info, this is using Firefox 35.0.1 and the agents from dynatrace-agent-6.1.0.7880.msi

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