UEM visits Volume

Question

Hi,

We have a volume of 3000000 visits for our dynaTrace from Aug 8 2014.Everyday there would be consumption of little amounts of volume till 23 March 2015 and the remaining volume has come to 2948282.

But from 24 March 2015 everyday morning i could see the remaining volume is 3000000.

What would be the reason?

Please note that the UEM is enabled and we are able to see all user actions pure paths data and other stuff related to UEM.

Answer 1

Answer by Andreas G. · Mar 28, 2015 at 01:03 AM

Hi

The UEM Volume is annually. That means that you get a full set of 300000 UEM Visits when the next year in your contract period starts. thats why you see the counter going up again

Andi

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Answer 2

Answer by Anusha K. · Mar 30, 2015 at 03:45 PM

Hi Andreas

The next Renewal Volume can state that i can get 300000 UEM Visits in the next year .But the Remaining volume visits should not show the same amount of license which we

have redeemed on Aug 8 2014 right??

As i told u in the first post till 23 March 2015 and the remaining volume has come to 2948282(nearly 51718 visits have been consumed

from Aug 8 2014 till March 23 2015). But from 24 March 2015 everyday morning i could see the remaining volume is 3000000.Please find the attached screen shot below

.

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Answer 3

Answer by Werner B. · Mar 31, 2015 at 01:59 AM

Hello Anusha,

Can you open a support ticket for this ?

It might be that this is caused by a bug in a previous dynatrace Version.

Until then happy UEMing.

best wishes, Werner

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Answer 4

Answer by Anusha K. · Apr 02, 2015 at 05:07 PM

Hi Werner,

I will surely raise a support ticket.But mean while i need to clarify my doubth does this issue will cause any effect to the data which will be coming from visits,purepaths and the

out of the box uem measures?

Thanks

Anusha.

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Answer 5

Answer by Werner B. · Apr 02, 2015 at 11:03 PM

Hello Anusha,

No this just impacts licensing, not the actual data or monitoring.

best wishes, Werner

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Answer 6

Answer by Anusha K. · Apr 13, 2015 at 05:35 PM

Hi Werner

SUPDT-8213 has been raised.

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UEM visits Volume

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UEM visits Volume

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