Response time mismatch in User Action purepath

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Question by Jalpesh S. · Apr 07, 2015 at 03:39 PM ·

Response time mismatch in User Action purepath

Hi Team,

We have observed that server time around 700 ms but when we expand that User Action purepath then one of component taking more than 4000 ms .

Please find attached snapshot.

Please help me.

Regards,

Jalpesh Shelar

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Answer 1 · 2015-04-08T21:52:25Z

Answer by Andreas G. · Apr 08, 2015 at 09:52 PM

Response Time is the time perceived by the end user - so - it is the time we capture from start to end of the action. It DOES NOT include server-side asynchronous activity as this does not impact the end users response time / user experience

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Answer 2 · 2015-04-08T15:59:42Z

Answer by Jalpesh S. · Apr 08, 2015 at 03:59 PM

Hi Reinhard ,

It's showing total response time as 1276 ms,but one of request taking 4 seconds.

Does total response time including asynchronous processing time or not?

Regards,

Jalpesh Shelar

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Reinhard B. · Apr 08, 2015 at 11:37 PM 0

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Response time is the rendering the user experiences. If you have a asynchronous call (e.g. some timer action) it can of course be smaller than the other (timed) actions.

Answer 3 · 2015-04-07T17:13:57Z

Answer by Reinhard B. · Apr 07, 2015 at 05:13 PM

Well, if the serverside Execution of this specific request takes 700ms but on the client side (the User Action) plus any asynchronous processing takes 4 seconds then this could mean:

a) the transfer of the data responded by the server takes a significant time (network time)
b) there is client side processing of the data returned that takes 4s to complete

You can check the request/response size in the details of that request, or if you suspect extensive processing on the client side use a browser agent to analyze javascript execution.

Reinhard

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Carlos S. · Apr 09, 2015 at 02:36 AM 0

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Hi Jalpesh, Reinhard,

Very useful insights, actually I have a similar scenario, but since I'm a bit "obsessive" some times, I was sitting there in front of the browser, and experienced that the user had actually to wait for over 40 seconds (in my example) to "notice/experience" anything on his side:

https://community.compuwareapm.com/community/pages/viewpage.action?pageId=186524017

Our customer can actually look at the purepath / web request + context info, and dig deeper on the 45 seconds.

But if you look at the Visits, or User Actions dashboards/perspective, it is a bit misleading, in my humble opinion of course.

Thanks for reading through,

Carlos.

Response time mismatch in User Action purepath

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