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Question by Douglas M. · Apr 15, 2015 at 06:32 AM ·

Agent stopped collecting purepaths for no reason

Hello guys, first of all sorry for the bad english

Suddendly a problem happened here, I have 4 agents dedicated for a JAVA application and all the charts of "CPU, memory, etc" comsuption are working as always but I dont have any purepath data of the recent past.

I dont have any purepath data of the last month for example but I have all the comsuption graphs and charts. When I drill down to purepaths I dont have any data... why?

 


thanks for all and sorry for the bad english.

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Answer by Florent D. · Apr 16, 2015 at 06:51 PM

Hi

did you recently try to turn on or off UEM? A common mistake is to move the UEM slider all the way to the left which will turn off UEM AND disable all purepaths.

To check this, go to your system profile (double click on it), select the user experience section and check where the slider is positioned (it should be in the middle or on the right if you want UEM) in the capturing section. Depending on your configuration, you might see several tabs at the top on this screen so make sure you check them all (i.e. application specific settings).

 

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Answer by Kyle K. · Apr 15, 2015 at 06:46 AM

Are you not getting any purepaths or are you just missing historical?

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Answer by Douglas M. · Apr 15, 2015 at 07:32 AM

I didnt get any purepaths from march for example but I have the data of the charts.

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