Dynatrace recognizes visits from IE10 as IE7
Hello
I believe I just found out why DT falsely recognizes visits as coming from IE7.
This is the user agent string (UAS) from a client using IE10:
Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; Trident/6.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; InfoPath.3; MS-RTC LM 8; Tablet PC 2.0; TS7)
This UAS is recognized as IE7 by dynatrace, except in reality it is a IE10 in compatibility mode. As described here on the IE dev blog by Microsoft: http://blogs.msdn.com/b/ie/archive/2011/04/15/the-ie10-user-agent-string.aspx
Where the string “Trident/6.0” specifically identifies it as compatibility mode of IE10
Is it possible to configure custom UAS parsing in dynatrace? Or should a support ticket be opened for this issue as a general bug?
Kind regards Jan Novak
Hi Jan
this problem has been discussed a short while ago in other forum posts. Good news is that this is fixed in the upcoming dynatrace 6.2 (Spring 2015) release where we correctly identify browsers running in compatibility mode
Andi
