Cannot start client

Question

Question by Matthew C. · May 22, 2015 at 10:20 PM ·

Cannot start client

I just installed the 6.2 client. When I attempt to start it, I get this:

"cannot find JVM for execution, use -vm argument or set JAVA_HOME

JAVA_HOME is set. I don't know where I am supposed to set this vm argument.

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Answer 1 · 2015-05-26T13:43:13Z

Answer by Klaus E. · May 26, 2015 at 01:43 PM

Hi Matthew,

If you are using Java 8 with Dynatrace 6.0 or lower there are some Java 8 versions that do not work. I suggest to contact support or downgrade your Java.

Cheers Klaus

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Answer 2 · 2015-05-24T23:36:43Z

Answer by Andreas G. · May 24, 2015 at 11:36 PM

Hi Matthew

Can you tell me which installer you used? Was it the full product installer or the client-specific installer? Also - was it 32 or 64bit? Windows?

Andi

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Matthew C. · May 26, 2015 at 07:09 PM 0

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64 bit, windows, full product installer.

Cannot start client

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