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Question by Viki K. · May 28, 2015 at 07:12 PM ·

User authentication problem

Hello

I have DynaTrace 6.1 and work with Ldap. Sometimes my users have problem to connect to DynaTrace.

I am remove the user from the user list (user--> account) and this action resolve the problem.

None of these users did not change his password in active directory.
Heavy user of this system has already happened twice.

I want to now why is happened and 'hat is needed to solve it.

Attached is an error ldap.jpg

 

Thanks

Best Regards

Vicky Kalgin

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Answer by Andreas G. · May 28, 2015 at 08:09 PM

Can you look in the dynatrace server log files - maybe there is a better error indication on the underlying communicatoin issue with our LDAP server

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avatar image Viki K. · May 28, 2015 at 09:10 PM 0
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I don't see errors' but I have something.

from_Correlation_log_file.txt

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Answer by Andreas G. · May 28, 2015 at 09:46 PM

Seems like the LDAP server refuses the connection. Can you check that the server is stil runnign and that no firewall is blocking your dynatrace server from communicating with LDAP?

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Answer by Don B. · Jun 29, 2015 at 08:32 PM

I am experiencing the same issue - test connect is successful, but ldap login is not...   I'll check the logs now.

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