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Question by Henk S. · Jun 29, 2015 at 07:09 PM ·

There was an error opening this document

When I generate a report, and use the Send Report as Email option , it looks as if the file is send before the pdf (or excel) is completely generated. Is this observation correct?

Do I need to buy a bigger (faster) box?

 

KR Henk Stobbe

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Answer by Henk S. · Jun 30, 2015 at 03:20 PM

Dominik,

Before opening a support ticket, reports are working perfectly, if I copy the reports to soon, I get the same issue, the file does not get locked.

FYI build is 6.1.0.7880-x64

on Windows server 2012 Standard Build 9200

Building the report takes minutes, small report goes OK,

KR Henk

 

 

 

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Answer by Dominik S. · Jun 30, 2015 at 01:48 PM

No bigger box necessary, hopefully (smile)

The email-functionality should wait until the report creation is finished and thus should send a working document. Can you please open a support case with information about the exact version of Dynatrace that you are using and also if reports created in the Client manually do open as expected or show the same problem.

Dominik.

 

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