Does the dynatrace agent "Dtiisagent.dll" in IIS server will bring down the app pools ?

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Question by Siji S. · Jun 30, 2015 at 01:33 AM ·

Does the dynatrace agent "Dtiisagent.dll" in IIS server will bring down the app pools ?

The app pools in one of the server was down and the IIS logs as below message. Will the dts agent can bring down the app pools in IIS server. We are looking for any fix from Dynatrace for it. We had reset the app pool to bring back the system.

Faulting application name: w3wp.exe, version: 7.5.7601.17514, time stamp: 0x4ce7afa2

Faulting module name: dtiisagent7.dll, version: 6.1.0.8105, time stamp: 0x54fff635

Exception code: 0xc0000005

Fault offset: 0x000000000003c50e

Faulting process id: 0x14b8

Faulting application start time: 0x01d0b284e2c4bfeb

Faulting application path: c:\windows\system32\inetsrv\w3wp.exe

Faulting module path: C:\Program Files (x86)\dynaTrace\dynaTrace Agent 6.1.0\agent\downloads\6.1.0.8105\native\windows-x86-64\dtiisagent7.dll

Thanks,

Siji

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Answer 1 · 2015-07-01T15:22:19Z

Answer by Andreas G. · Jul 01, 2015 at 03:22 PM

Hi

Please contact our technical support team in case you experience crashes.

Our agent should not bring your app down. In case there is a known issues our support team would know and maybe already has a fix. therefore please open a support ticket

Andi

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Does the dynatrace agent "Dtiisagent.dll" in IIS server will bring down the app pools ?

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