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Question by Kevin M. · Feb 02, 2013 at 10:16 PM · plugin

Websphere MQ Monitor Plugin (1.0.3) Installation issue

We have Dynatrace 4.2 with the Websphere MQ Monitor Plugin (1.0.3).

The collector has an MQ v7.5 installation. Also tried version 7.0.1 and tried both a client and full MQ installation on the collector. The remote MQ server is v7.5.

The collector service runs with a Windows AD amount that is:
a) Domain Admin (until this is working), and
b) A member of the Domain MQM group to allow MQ administrative access.

The plugin fails with the following error message:
“Could not retrieve queue manager Application. Manager status.”

From the DynaTrace collector server it is possible to run MQ explorer, connect to the remote “Application. Manager” queue manager and perform MQ administration tasks on its queues.

I would be grateful for any advice on how to troubleshoot this error.
Thanks, Kevin

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Answer by Andreas G. · Feb 04, 2013 at 09:40 AM

Hi Kevin

I've forwarded your post to the authors of the plugin (they are listed on the download page). They might be able to tell you more about this error in their community plugin

andi

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avatar image Kevin M. · Feb 04, 2013 at 01:13 PM 0
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Thanks Andi

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Answer by Kevin M. · Feb 04, 2013 at 01:15 PM

I've just checked and the current version of the Websphere MQ Monitor Plugin version 2.0.0. has been installed and has the same issue.
Regards, Kevin

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avatar image Asad A. · Feb 04, 2013 at 03:12 PM 0
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Kevin,
Can you post the log files from the plugin here? Using the System Information dashlet in the dT client, you can look at all the log files. You will find the plugin log file under the collector that is running the plugin.

avatar image Kevin M. Asad A. · Feb 04, 2013 at 03:56 PM 0
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Thanks for your reply Asad,

I’ve sent the full log to you by email however the following is the last line from the log:

2013-02-04 14:19:20 SEVERE MQMonitorPlugin@U1 Websphere MQ Monitor_1 Could not retrieve queue manager 'XXXX.YYYY' status.

Thanks, Kevin

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Answer by Kevin M. · Mar 06, 2013 at 07:31 PM

Following advice from Asad I've changed to the new "IBM MQ Queue Channel Monitoring Plugin"

It works seamlessly with MQ v7.5 and is absolutely awesome.

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