One of our customers, is using UEM intensively, but what we have noticed and tested from several desktops is, UEM showing the browser version a bit off i.e.:
An Internet Explorer 8 on Windows XP SP3 sometimes shows as IE 8 and sometimes as IE 7
Thanks in advance,
Answer by Gomez H. ·
Check this info about Compatibility mode detection:
Important note: if the IE makes a visit to a dt UEM monitored server and then it moves into compability mode, it will still be injected. The only way to clearly browse in compatibility mode is to clear the cache (and all cookies from the site you want to go), switch into compatibility mode and then visit the dt UEM monitored server you want.
Answer by Andreas G. ·
Here is an interesting RFE that was just posted which shows that it is possible to detect the correct version of the browser via the User-Agent String: RFE - Dyntrace Internet Explorer Browser Detection
I just talked with the responsible Product Manager and he is looking into this. Please vote on the RFE to give this a higher priority
Answer by Ray D. ·
I am trying to use my UEM to determine visits by browser version as well. IE visits are all reported as IE7 or IE8. When I know we have customers visiting our website with IE11, including myself. I understand what you are saying about compatibility mode and F12 - changing Emulation setting for ‘user agent string’… However, I don’t want to ask my customers to change their browser settings, just so dynaTrace can accurately reflect the number of visits by browser version.
So... what are my options? … or can any of my Measures or Business Transactions be modified to capture the actual IE browser version? Such as the Evaluation/Filter/Splitting - “Client Family of Visits” or the BT - “Visits by Client Family”
Answer by Carlos S. ·
Thank you Roman and Jerry,
Issue solved, by "default" IE introduces itself as a previous version, particularly for "local" intranet or local network access to apps.
Basically by using F12 and forcing Mode IE 8 it begins to present or show user-agent 8 - as expected -, if Compatibility View is selected it shows up as IE 7, same behavior with IE 8 and 9.
This is important to know and inform the customers, since they may be aware of the differences when looking at UEM metrics (Client or Browser Familiy/Version).
Answer by Carlos S. ·
Thanks for your reply, it was a good tip, I ended up on an MSDN blog, where says that IE 8 would usually introduce itself as IE7 if in "local network" or "intranet access".
Or it could be just running on compatibility mode for IE 7.
I guess the check box could be there or using F12 and switching Modes.
Answer by Jerry L. ·
I think I had a check box at a customer site in the browser that caused some issues with IE version that showed up in UEM, compatibility check box maybe in the internet options.... User-Agent string would be different based on it having a check in the box or not Some users may have it checked and some may not.
Display the Infomation on Dashboard. 1 Answer
WindowCapture in browser diagnose 2 Answers