UEM stopping production transactions

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Question by Chaitanya V. · Sep 03, 2014 at 07:59 AM · web performance monitoring

UEM stopping production transactions

Hi,

We have this issue reported on the day we enabled UEM on our production environment.

Some of the transactions are being hung and the asp.net page continues to load and eventually we have to refresh and login again.

This has been happening randomly and we can see this happening almost once in every 5-10 mins.

We enabled browser trace (press F12) and could see that dynatrace.js method is showing as "pending".

We disabled UEM model on production because of this and we are now testing this in our non prod environment where the issue still exists.

Any ideas from any one?

Thanks,

CV

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Answer 1 · 2014-09-04T12:10:38Z

Answer by Andreas G. · Sep 04, 2014 at 12:10 PM

please keep us posted with the resolutoin as this will be interesting for everybody

all the best

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Answer 2 · 2014-09-04T03:35:41Z

Answer by Chaitanya V. · Sep 04, 2014 at 03:35 AM

Thanks Andreas, we created a ticket now; hoping to see a resolution soon.

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Answer 3 · 2014-09-03T13:25:09Z

Answer by Andreas G. · Sep 03, 2014 at 01:25 PM

Hi. If this is the case then I suggest that you open a support ticket so that our engineering team can have a look at it.

It is odd though that the dtagent.js file is pending - as this is "just" a static file delivered by our web server agent module that you have enabled in IIS.

But please open a support ticket for this as it should not happen that UEM impacts your application

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UEM stopping production transactions

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