IE Browser Issues After Implementing UEM
Today we turned on UEM for one of our applications. As soon as the javascript agent was injected, all end users from the IPs being monitored reported the following issues:
- Text Boxes inside the application not allowing the user to click into them until the user clicked into a separate text box first
- Users unable to Highlight or copy/paste into/from text boxes
The application is only "supported" in the IE browser so all of my testing to validate has been done through both IE 9 and IE 11. As soon as I turned off UEM and the javascript agent was no longer being injected, the issues ceased to exist.
In the IE developer console, I noticed the errors in the screenshot below.
I also see these errors in the user visits recorded by dynaTrace. I've exported and attached the dynaTrace session of one of my test visits to the application (GHX_UEM_Issue). Here is the client browser error stating that it is getting a 'Code: 0: Permission Denied' error:
error:https://myexchangesupplier.ghx.com/TransactionManager/TransactionManager.html?ghxSessionId=MTQxMjIxNzQxNTgyMA.107&locale=en-us&portalId=MES[44] Code: 0: Permission denied
Any thoughts on what could be causing this?
Hi Nick
I would open a support ticket. We sometimes see cases where our JavaScript agent is causing issues. It is typically related to the UEM options you specify in the User Experience Settings in your System Profile, e.g: some of these settings dont work well with your JavaScript application.
Best however is to open a ticket to figure out what is wrong here. If you do so - please keep us posted on the outcome
Thanks
