• Forums
    • Public Forums
      • Community Connect
      • Dynatrace
        • Dynatrace Open Q&A
      • Application Monitoring & UEM
        • AppMon & UEM Open Q&A
      • Network Application Monitoring
        • NAM Open Q&A
  • Home /
  • Public Forums /
  • Application Monitoring & UEM /
  • AppMon & UEM Open Q&A /
avatar image
Question by Mick D. · Jul 22, 2015 at 04:07 PM · web performance monitoring

Why is this visit frustrated?

According to documentation I found in the Dynatrace Community,

Users have a frustrating experience if:

  • Their last action failed      ("The Web site does not work - I'm leaving!")
  • Their last action was      frustrated ("The Web site is too slow - I'm leaving!")
  • More than 50% of all actions      were frustrating

If this is the case, and I'm assuming it is, then looking at the below screen grab,

Why is this flagged as frustrated??  Going through the list - the last action did not fail, the last action was satisfied and only 1/18 actions were frustrated.

  

Thanks in advance.

Comment

People who like this

0 Show 0
10 |2000000 characters needed characters left characters exceeded
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

6 Replies

  • Sort: 
  • Most voted
  • Newest
  • Oldest
avatar image

Answer by Clemens F. · Jul 28, 2015 at 05:48 AM

We will address the issue in the next release with the internal ticket.
However, in order to get the fix into already released version, we'd need a support ticket.

thx,
Clemens

 

 

Comment

People who like this

0 Show 0 · Share
10 |2000000 characters needed characters left characters exceeded
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

avatar image

Answer by Clemens F. · Jul 27, 2015 at 06:40 AM

Hi Mick,

I took a look at the session you sent Andi. The visit is tricky: one "Submit" action takes about 3 minutes and ends as last action of the visit. A rule for calculating the user experience says, a visit is frustrated if its last action is frustrated - and this long "Submit" action is falsely considered as last action. I will open an internal ticket for improving this behavior.

-Clemens

Comment

People who like this

0 Show 1 · Share
10 |2000000 characters needed characters left characters exceeded
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

avatar image Mick D. · Jul 27, 2015 at 01:44 PM 0
Share

Thanks Clemens...do I still need to submit a support ticket?

avatar image

Answer by Mick D. · Jul 23, 2015 at 01:11 PM

Andi - I sent you an exported session.  Let me know if there's any further information I can send to assist.  Thanks!

Comment

People who like this

0 Show 1 · Share
10 |2000000 characters needed characters left characters exceeded
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

avatar image Andreas G. ♦ · Jul 26, 2015 at 07:24 PM 0
Share

I received it and looked at it. I cant explain it. I suggest you open a support ticket attaching the session but also exporting the support archive of that timeframe. This could be a bug - but - I need engineering to look into this

avatar image

Answer by Andreas G. · Jul 23, 2015 at 06:30 AM

thats interesting. any chance you can export it and send it over? you can also send it directly to me - check out http://bit.ly/sharepurepath 

Andi

Comment

People who like this

0 Show 0 · Share
10 |2000000 characters needed characters left characters exceeded
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

avatar image

Answer by Mick D. · Jul 22, 2015 at 07:03 PM

Thanks for the response Andreas.

It was a completed visit.  Here is the visitor information screen shot.

Comment

People who like this

0 Show 0 · Share
10 |2000000 characters needed characters left characters exceeded
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

avatar image

Answer by Andreas G. · Jul 22, 2015 at 05:25 PM

Is the user already finished? Or is the user still in-progress? Can you post a screenshot that also includes the visitor information at the top of the dashlet?

Comment

People who like this

0 Show 0 · Share
10 |2000000 characters needed characters left characters exceeded
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

How to get started

First steps in the forum
Read Community User Guide
Best practices of using forum

NAM 2019 SP5 is available


Check the RHEL support added in the latest NAM service pack.

Learn more

LIVE WEBINAR

"Performance Clinic - Monitoring as a Self Service with Dynatrace"


JANUARY 15, 3:00 PM GMT / 10:00 AM ET

Register here

Follow this Question

Answers Answers and Comments

2 People are following this question.

avatar image avatar image

Related Questions

IO Input Output Metric in Dynatrace Reports

Angular JS manual or automatic bootstrap

Long response time in User Action Purepath

Web Service metrics are not showing up for SOAP web service method calls

dynaTrace Monitoring

Forum Tags

dotnet mobile monitoring load iis 6.5 kubernetes mainframe rest api dashboard framework 7.0 appmon 7 health monitoring adk log monitoring services auto-detection uem webserver test automation license web performance monitoring ios nam probe collector migration mq web services knowledge sharing reports window java hybris javascript appmon sensors good to know extensions search 6.3+ server documentation easytravel web dashboard kibana system profile purelytics docker splunk 6.1 process groups account 7.2 rest dynatrace saas spa guardian appmon administration production user actions postgresql upgrade oneagent measures security Dynatrace Managed transactionflow technologies diagnostics user session monitoring unique users continuous delivery sharing configuration alerting NGINX splitting business transaction client 6.3 installation database scheduler apache mobileapp RUM php dashlet azure purepath agent 7.1 appmonsaas messagebroker nodejs 6.2 android sensor performance warehouse
  • Forums
  • Public Forums
    • Community Connect
    • Dynatrace
      • Dynatrace Open Q&A
    • Application Monitoring & UEM
      • AppMon & UEM Open Q&A
    • Network Application Monitoring
      • NAM Open Q&A