No display of "Problem pattern" in esayTravel application

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Question by Romil T. · Apr 14, 2014 at 09:06 PM · diagnostics

No display of "Problem pattern" in esayTravel application

Hi I am using dynaTrace 5.6 and easyTravel 2.0.0.1231 . after complete installation of dynatrace and easyTravel in my 32 bit system. when i tried to run easy travel , there is no "Problem Patterns " menu . Moreover out of 5 agents , only 3 agents are displayed in " Agents Overview " . kindly help me to sort out these issues.

Thanks

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Answer 1 · 2014-04-14T23:55:26Z

Answer by Luke B. · Apr 14, 2014 at 11:55 PM

Hi Romil

In the EasyTravel Configuration UI, there is a gear icon in the top-right of the window. If you click this, a menu should open allowing you to turn on the Problem Patterns menu by selecting "Show Problem Patterns".

Hope this helps

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Romil T. · Apr 15, 2014 at 05:57 PM 0

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Hi Luke

Thank you, Problem pattern is up and working now. Do you know about the agents only 3 agents are showing up and 2 are not working?

Roman S. Romil T. · Apr 15, 2014 at 06:09 PM 0

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Which 3 agents do you see - or asked another way, what are the 2 agents you are missing?

Best, Roman

Romil T. Roman S. · Apr 15, 2014 at 06:19 PM 0

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Hi Roman,

Following 2 agents are not working

1 Payment Backend ( .Net )

2 B2B Frontend ( .Net )

Roman S. Romil T. · Apr 15, 2014 at 06:27 PM 0

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Ok, thought so. Have you ticked the checkbox for the Business2Business components?

If yes - can you verify the .Net interface is available (default is http://localhost:8999).

Best, Roman

Romil T. Roman S. · Apr 15, 2014 at 07:10 PM 0

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Hi Roman , this is the snapshot of easyTravel and I have checked Business2Business Frontend (.Net ) . eventhough those 2 agents are not shown up.

Roman S. Romil T. · Apr 15, 2014 at 07:14 PM 0

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I'd try two things next:

Restart of the machine to ensure this is not an issue with environment variables (COR_ENABLE_PROFILING and COR_PROFILER) not being set.
Right click the .Net component and select Details to verify the environment variables or show log file to check out what goes wrong with the agent startup.

Best, Roman

Romil T. Roman S. · Apr 15, 2014 at 07:22 PM 0

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hi

Hi this is the snapshot of agent overview I will check now COR_PROFILING stuff

Thanks Roman

Roman S. Romil T. · Apr 15, 2014 at 07:27 PM 0

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Ok, so from that screenshot it looks like the agent is loaded but you somehow screwed up the names (they should not be MyDotNetAgent). Maybe you have an env variable DT_AGENTNAME set? Or did you change the property files - if yes try shutting down easyTravel and then removing the folder \.dynaTrace\easyTravel 2.0.0 in your user home.

Best, Roman

Romil T. Roman S. · Apr 15, 2014 at 07:34 PM 0

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Hi Roman,

can you send me environment variable to be set up? I have not set up any environment variables yet

Romil T. Romil T. · Apr 15, 2014 at 09:20 PM 0

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Hi Roman,

I set up environment variables as follows

COR_ENABLE_PROFILING=0x1

COR_PROFILER={333A026A-B413-486f-91A6-A33D8C9874D6}

Following is the status of agents.

It displays "agents did not match system profile , skipped by licence check "

No display of "Problem pattern" in esayTravel application

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