a customer have asked us to create a business transaction that measures the ration between two steps in a sales process and provide alerts on that. As I have not dealt with the ratio measures, I'm wondering if I should use it to measure the ratio between number of each user action type.
Any hints will be greatly appreciated.
Answer by Gil G. ·
I've followed Klaus great tips and also saw some posts from Rob about creation a BT stating something did NOT happen. I've created 2 business transactions, one indicating the process began and the other one indicating it has began but never finished. These BT's are working well as far as I can see.
Then, I wanted to created a calculated rate measure to display the rate between the two. This is how the screen looks like:
but the rate is kept on 100% when being charted.
Did I misunderstand the use of rate in end user experience ?
Answer by Klaus E. ·
Can you give me a bit more context. How do you identify the 2 steps? Do they want to see how many people are leaving the site after step 1?
If you just want to chart the ratio a stacked percentage bar chart might be the easiest solution for you.
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