Frustrated visit %

I took the OTB Visit dashboard and build an SLA dashboard based on Visit

Jalpesh,

There are two ideas in this thread so please read both to make the right descision.

If you're looking for a hard calculation of 40% you would need to create one Rate measure that calculated from two Apdex Performance Zone Measures. I have included the example for Frustrated. You would repeat this to create one for satisfied. I have also included the Rate calculation. This Rate calculation will give you the hard ratio of frustrated users to satisfied users.

Here is another way you could monitor your frustrated users. This does not require the usage of extra measures.

Check out this page on using the APDEX score. Depending on your desired usage can create a business transaction to isolate and graph specific user actions. But, take a look at some scenarios as it may skew your requirements, or thoughts on how you want to calculate this. The ratio below shows that there is a weight on users that are not satisfied.

You could create a measure / alert based on the ratio being below say 0.60, but it could be very sensitive  depending on your site performance.

User Experience Management#Apdex

It states the apdex is Apdex = (Number_of_satisified_actions + Number_of_tolerating_actions / 2) / Total_number_of_actions.

Let's assume the following is true, a satisfied action is 2 seconds or less, tolerating is 2 - 8 seconds, frustrated is 8 seconds plus.

6 satisfied, 4 tolerating

((6 + (4 / 2)) / 10 = 0.80 = 60% satisfied, 40% tolerating users

6 satisfied, 4 frustrated

((6 + (0 / 2)) / 10 = 0.60 = 60% satisfied, 40% frustrated users

2 satisfied, 4 tolerating, 4 frustrated

((2 + (4 / 2)) / 10 = 0.40 =  40% satisfied, 20% frustrated users, but 40% tolerating

0 satisfied, 6 tolerating, 4 frustrated

((0 + (6/ 2)) / 10 = 0.30 = 60% tolerating users, 40% frustrated users