Answer by Keerti S. ·
Hi @Andreas Grabner: In our case, we have a lot of users and most of our visits are satisfied visits as seen in the below screenshot (data of past 24 hours).
Though the visits are categorized as satisfied visits, some of them have a few frustrated user actions which take a very long time (~3 mins) and we are receiving complaints from the users regarding the slowness. I would like to get alerts in such cases with the frustrated username in my email. What can I do? Below is a screenshot of one such visit:
Answer by Matthews N. ·
From Prathameshi Joshi,
I just want to confirm whether it is possible to get email alert for frustrated user in real time. I tried it by creating business transaction which filters the visit by frustrated user experience and splitted it by application and measure which is giving user name but it is giving alerts approximately after 30 min. of end of visit. So is there any other way to get real time alert for frustrated user.
Answer by Andreas G. ·
So - what you can do is the following:
#1: Create a new Visit based Business Transaction
#2: Define a Filter Measure of type "Visits - User Experience" to filter for the frustrated users: see image
#3: Define a Split Measure that returns your username
#4: Define an Incident on the "Count" Result of this Business Transaction and set an upper severe threshold of 1
This will now trigger an Incident for every Visit that is frustrated and because of the Split Measure the incident will include the name of the user
BE AWARE though - that - for every UNIQUE frustrated user you will have this Business Transaction will create a measure in the performance warehouse. So - if you you "just" have 5 per day you will be kind of fine. But - if you have 100s per day and that over a longer period you will end up with a lot of measures in your PerfWarehouse that you actually never use for charting anyway. So - please be careful with this - but - tell us how it works for you
Answer by Prathamesh J. ·
PFB the Use case that we want to perform:
Email generate for support team when user has Frustrated visit
In the Subject of Email we want the Application Name.
Email body contains the username that we tagged for particular visit.
Answer by Andreas G. ·
Hi - there is an option to implement this - but - before I tell you how this works I would like to understand how many users you have on your system and what your frustrated visit rate is. It is important because the option I have available will only work if you do not have too many different usernames that are frustrated. If you have thousands or even millions of users that might be frustrated over the course of weeks, months or years you may overload our performance warehouse.
So - let me first understand your use case a bit better and then we can figure out if the option I have in mind will work or whether we have to bring this to the engineering team to think about implementing this as an out of the box use case/feature.