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Question by Prathamesh J. · Apr 30, 2014 at 05:20 PM · production

Not able to see PurePath

Hi,

I am using dynaTrace 5.6 I am not able to see purepath of visit when I am trying to drill down from visits.

I can see the user actions for the visits but can not able to see purepath.

This issue is happening for some setups only because I can able to see visits and purepath for other setups of same application.

Please help me over this.

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Answer by Rick B. · May 01, 2014 at 01:02 AM

Hi Prathamesh,

Is it possible the requests are being served by CDN?  Or by servers in your data center which do not have dynaTrace installed/active?

Rick B

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Answer by Rick B. · May 02, 2014 at 12:11 AM

From the other post:

Hi Richard,

Thanks for your reply, it was a problem with collector I restarted the collector and we are able to see the purepath.

But I need to find out why it was happened and why its working fine after collector restart?

I would check collector logs from when the last collector restart and the last agent restart was and see if you can see anything significant.  If you are concerned please open a support case.

Rick B

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