Answer by Scott F. ·
Thank you for the input. I tried Viji's solution, but it I still don't see the agents. I'll make sure our warehouse still has data for these agents. (FYI, using 6.1.0.8231)
Answer by Scott F. ·
@Andreas Grabner I am facing this same issue. Changing the time frame does not change the list of agents in the chart split or Status Overview. If it makes a difference, the agents I'm looking for do not show as offline or online. They are just not there (the JVM's were shut down gracefully about a week ago) no matter what time frame I use. Is it possible to still add these agents to a dashboard?
hi,
I am able to retrieve the data of the offline agents. Select custom charts, and spilt by agent. Select the custom date range when the agent was online. Now the data will be pulled from the performance warehouse and it will show the DB symbol in the agent name also. So we will be aware that this data is from DB.
-Viji.
Answer by Sreerag M. ·
I think your option is to set the dashboard timeframe as Andi suggested and use 'Agents by Pattern' filter option in the dashboard.
-Sreerag
Answer by Dave M. ·
On the agents overview dashlet there is an icon (first on the left at the top right) that let's you see the currently offline agents, if that is what you mean.
HTH,
dave
JANUARY 15, 3:00 PM GMT / 10:00 AM ET