500 error do not see it in the user experience
Hi! On my 500 error I do a drill down PurePath. When I arrive on the Puerpath I want to see what the user did to have that error. So I do a DrillDown Visits but I do not see where the user could have the error in the UserActions. Is it possible to see what the user actions to be able to recreate the proble,?
Regards, Joel
Best Answer
Hi Joel
So - do you see the HTTP 500 captured as a User Action? Or do you see the HTTP 500 just in your browser and you do not even see it as a User Action?
If you only see it in the browser but there is no user action it could be that the HTTP 500 is thrown by e.g a proxy or web server that is currently not instrumented by dynatrace. Make sure dynatrace is installed on all your Web Servers - this should give you the visibility
If you see a User Action for your HTTP 500 but you do not see a server-side PurePath it could be similiar to my previous explanation. The error is thrown by a services (e.g: web server) that doesnt have an agent installed. In that case our JavaScript Agent will capture the HTTP 500 User Action but this action cannot be linked to a server-side purepath becuase non is captured.
Before I go on with more explanations it would be helpful to see a screenshot of your VIsit or maybe even an export would be nice
Andi
Best Answer
Could be that this particular URL that fails is not assigned to a User Action PurePath but ends up in what we called "Orphaned Web Requests". If you look at the list of User Actions in your Visit Dashlet you see 2 entries that say "XYZ Web Requests". This means that there are PurePaths that were triggered by that visit but there was not corresponding User Action. This can happen for different reasons.
I suggest you open a support ticket so that our engineering team can look at this
Thanks Andreas
I right clic on the errors on the server I get the 500 error and right clic Drill Down Purepath
When I arrive on the purepath, I right clic again and go to visits. I was expecting to have the UserActions and see the error 500 or around it. But I cannot see it.
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