• Forums
    • Public Forums
      • Community Connect
      • Dynatrace SaaS & Managed
        • Dynatrace SaaS & Managed Open Q&A
      • Application Monitoring & UEM
        • AppMon & UEM Free Trial
        • AppMon & UEM Open Q&A
        • AppMon & UEM Plugins
      • Data Center RUM
        • DC RUM Open Q&A
        • Enterprise Synthetic Monitoring
      • Dynatrace Synthetic Monitoring
        • Dynatrace Synthetic Open Q&A
        • Dynatrace Synthetic EAP Feedback
      • Keynote Synthetic Monitoring
        • Keynote Synthetic Open Q&A
        • Keynote Synthetic EAP Feedback
      • BSM Open Q&A
      • Dynatrace Open Q&A en Español
  • Home /
  • Public Forums /
  • Data Center RUM /
  • DC RUM Open Q&A /
avatar image
Question by Michael H. · Mar 12, 2013 at 10:00 AM · soap

How to monitor failing web service calls?

Hey

Initially I used a soap analyzer to monitor a certain web service but at after a while we had a service failure and I realized that if the request and response do not match the extraction of operation name, user name, etc. does not work. As a consequence I could not give any details about the failing calls.

Then I changed to the xml analyzer where I can define separate operations that match the way failures may look but then again Gomez does not regard those failing operations as failures anymore. I do handle this with custom reports but sadly all the standard reports will be wrong because of this.

How can I get both my details on the failing calls and keep using standard reports?

Seems to me it might be handy to have a way to state that even if a certain operation matches a request/response pair it is to be considered as a failure nonetheless.

Maybe I have missed something obvious?

Kind regards

Michael

Comment

People who like this

0 Show 6
10 |2000 characters needed characters left characters exceeded
▼
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Viewable by all users
avatar image Pierzchala, S. · Apr 08, 2013 at 09:04 AM 0
Share

Michael:

Are you referring to the Compuware SaaS Synthetic Web Monitoring or the Enterprise Synthetic Monitoring?

Based on the question, it appears to be more directly related to the Enterprise product, but I want to conform that.

smp

avatar image Michael H. Pierzchala, S. · Apr 09, 2013 at 02:40 AM 0
Share

Thanks for replying.

I'm not sure how to answer your question. The tool was sold to my company as 'Gomez' and the 'About page' says 'Central Analysis Server, version: 11.7.1.94'

The choice of analyzer and configuration of it is done with 'RUM Console.'
If I pick the soap analyzer web requests and responses must follow rather strict syntax or be considered a discarded call. If I pick the xml analyzer instead I am able to map the various variants in replies corresponding to different error scenarios. But doing this also makes Gomez consider the calls succesfull.

So, how can I get the various failure responses (for statistic reasons) without missing the fact they are indeed failures?

avatar image Ulf T. · Apr 11, 2013 at 09:37 AM 0
Share

When your tansactions fail, do they all present the same error or failure information?

avatar image Michael H. Ulf T. · Apr 15, 2013 at 02:34 AM 0
Share

In this case there are a few different variations of what errors look like but whether I can match them with patterns or not is besides the point I think because once they are matched they are considered successful calls I believe.

avatar image Mheish M. · Apr 12, 2013 at 04:45 PM 0
Share

Hi Michael,

What product version are you running?

Our 12.0 version supports the reporting of standard SOAP fault errors and recently there was an improvement in one of the latest 12.0 builds to report application fault errors as well. From what I understood from your issue description, I believe upgrading to the latest 12.0 build would resolve this issue.

If you are already on 12.0, please contact our support team to open a case and reference this thread and we will be glad to provide you with the latest build with the SOAP fault improvements. If you are not on 12.0 yet, I suggest upgrading first and then contact us to obtain the latest 12.0 build. If you need assistance in upgrading to 12.0, please check out our migration center (https://apmcommunity.compuware.com/community/pages/viewpage.action?pageId=103318366).

Thanks,

Mazen

avatar image Michael H. Mheish M. · Apr 15, 2013 at 02:38 AM 0
Share

Well, the about page says CAS 11.7.1.94 but I am glad to learn 12.0 includes improvements in this area.

We are in the process of planning upgrading to 12.0 so maybe I should just wait for this to happens.

Thanks all for replying!

2 Replies

· Add your reply
  • Sort: 
  • Most voted
  • Newest
  • Oldest
avatar image

Answer by Mheish M. · Apr 15, 2013 at 11:07 AM

Michael,

Good to know that you are planning an upgrade to 12.0. Again, from what you have described, I believe that the latest 12.0 build we currently have would resolve your issue. After you upgrade to 12.0, please contact our support team to obtain the latest 12.0 build which contains the SOAP fault improvements and reference this post.

Another thing that you need to do after the upgrade to the latest 12.0 build is to switch back the software service to use the SOAP analyzer instead of XML in order for the operations to report correctly.

Thanks,

Mazen

Comment

People who like this

0 Show 0 · Share
10 |2000 characters needed characters left characters exceeded
▼
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Viewable by all users
avatar image

Answer by Tarjei U. · Sep 11, 2015 at 11:16 AM

Hi, some SOAP errors which are "business related" give the 500 Internal server error code. This is however correct according to the specification of a WS.

Will the SOAP analysis module take this into consideration? (PS running on DCRUM 12.3.4)

http://www.ws-i.org/Profiles/BasicProfile-1_2(WGAD).html#Identifying_SOAP_Faults

Comment

People who like this

0 Show 1 · Share
10 |2000 characters needed characters left characters exceeded
▼
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Viewable by all users
avatar image Adam P. &. · Sep 11, 2015 at 11:48 AM 0
Share

Tarej,

You can exclude particular type of errors from calculating Availability metric:

Is it what you're looking for?

avail.jpg (142.7 kB)

Your answer

Hint: You can notify a user about this post by typing @username

Up to 5 attachments (including images) can be used with a maximum of 52.4 MB each and 262.1 MB total.

Welcome the
Dynatrace Community Forums

Check out the Forum User Guide and Forum Guidelines to learn how to get started.

Community Member of the Month
September 2017

Announcing Dynatrace's Community Member of the Month for September 2017, Tarun A.! Click here to read more!

Follow this Question

Answers Answers and Comments

2 People are following this question.

avatar image avatar image

Related Questions

Where Do Operation Attributes Come From? 4 Answers

Can I set a user IP address using a field in the XML analyzer? 1 Answer

[DCRUM] in Data Center Tiers - based on software services - can't find SOAP over http software services 2 Answers

extract SOAP Attributes 8 Answers

Software Services not working 5 Answers

Forum Tags

known issue universal decode rum console mobileapp data delay data retention oracle export data metrics dmi all other operations sites url learning smtp monitoring sequence transactions virtualization dc rum splunk sso task scheduling http citrix operation amd reporting trace good to know sniffing point diagnostics url aging installation currency licensing sending reports gomez 12.4 xml ssl decryption community corba failover http express tcam snc voip community awards dna span ports reports buc data export high speed amd transaction tds user aggregation best practices hardware ads ssl configuration security rest api high five award operational attributes netflow css web soap data processing appflow 17.0 sap esm cba amd restarts redhat autodiscovery rcon dcrum data validation integration bmc web performance monitoring rtmgate sql smb migration 12.3 mq snmp oracle applications rtmjob capacity jolt iiop user recognition url monitoring regex ahs cas exchange performance byte 12.4.10 tips and tricks dashboard cluster bulk insert hierarchy cas benchmark tool baselines data access 12.2 parameters traps mssql oracle forms scalability rhel7 software services documentation alerting dc rum extensions administration
  • Forums
  • Public Forums
    • Community Connect
    • Dynatrace SaaS & Managed
      • Dynatrace SaaS & Managed Open Q&A
    • Application Monitoring & UEM
      • AppMon & UEM Free Trial
      • AppMon & UEM Open Q&A
      • AppMon & UEM Plugins
    • Data Center RUM
      • DC RUM Open Q&A
      • Enterprise Synthetic Monitoring
    • Dynatrace Synthetic Monitoring
      • Dynatrace Synthetic Open Q&A
      • Dynatrace Synthetic EAP Feedback
    • Keynote Synthetic Monitoring
      • Keynote Synthetic Open Q&A
      • Keynote Synthetic EAP Feedback
    • BSM Open Q&A
    • Dynatrace Open Q&A en Español