• Forums
    • Public Forums
      • Community Connect
      • Dynatrace
        • Dynatrace Open Q&A
      • Application Monitoring & UEM
        • AppMon & UEM Open Q&A
      • Network Application Monitoring
        • NAM Open Q&A
  • Home /
  • Public Forums /
  • Network Application Monitoring /
  • NAM Open Q&A /
avatar image
Question by Michael F. · Apr 22, 2014 at 11:39 AM ·

Monitoring of HP Service Manager with HTTP-Analyzer (Transactions)

Hello Community,

 

I want to Monitore the SOAP-Action-Communication of the HP Service Manager with the HTTP-Analyzer. For example: If you create a new Incident, or update an incident, the HP Service Manager send SOAPActions. I haven´t any Problems to Monitore the SOAP-Actions as Parameters in the Header of the transmitted HTTP. My Problem is, to create Transactions, with this SOAPActions, in the Business Units of the CAS. We also created trace files with Wireshark, but I only see some General SOAPActions like "execute" or "getData" or something else.

Has anybody already made experiences with the monitoring of these HP Service Manager SOAPActions? Are there transmitted any other parameters, which provide informations about the Transaction (e.g. Create or Update)?

  

Best Regards

Michael

Comment

People who like this

0 Show 0
10 |2000000 characters needed characters left characters exceeded
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

3 Replies

  • Sort: 
  • Most voted
  • Newest
  • Oldest
avatar image

Answer by Michael F. · Jul 23, 2014 at 12:14 PM

Hi,

thank you for your answers. Temporarily we use the SOAP/XML (over HTTP) analyzer. I see that this analyzer only use the operations with the "HTTP/XML" - Protocol. The Problem is, that many SOAP Actions transmitted via the "HTTP" - Protocol. Is there a way to Monitore this operations too? Any Settings or something else?

 

BR

Michael

Comment

People who like this

0 Show 1 · Share
10 |2000000 characters needed characters left characters exceeded
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

avatar image Adam P. ♦♦ · Jul 23, 2014 at 01:23 PM 0
Share

Michael,

As far as I'm aware SOAP is just XML but structured in a way to comply with some rules, but it's still XML. You can analyze SOAP@HTTP traffic with SOAP@HTTP or XML@HTTP, you will only need to manually define operations that SOAP@HTTP analyzer is able to figure out on his own. So I believe that both portion of your traffic can be analyzed with DCRUM.

If you're able to share a TCP trace do so in here, otherwise please open support call so we can investigate if "privately".

avatar image

Answer by Janusz T. · Apr 30, 2014 at 02:22 PM

Hi Michael

We don't have generic hints for setting up the HP Service Manager monitoring.  As Jari pointed out in the last comment  - the SOAP/XML (over HTTP) analyzer would be preferable here. For the first step you can take a look at the traffic using Guided Configuration and choosing SOAP.

If you think that additional assistance from our side would be handy, please feel free and raise the support ticket.

BR
Janusz

Comment

People who like this

0 Show 0 · Share
10 |2000000 characters needed characters left characters exceeded
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

avatar image

Answer by Jari A. · Apr 29, 2014 at 07:45 PM

Hi Michael,

Have you tried the XML (over HTTP/S) analyzer or the SOAP analyzer? Those ones provide a lot more configuration options for this sort of actions. The SOAP analyzer is more or less zero-configuration and the XML one offers more customization. Both of those are included in the XML license.

Regards,

Jari

Comment

People who like this

0 Show 0 · Share
10 |2000000 characters needed characters left characters exceeded
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

How to get started

First steps in the forum
Read Community User Guide
Best practices of using forum

NAM 2019 SP5 is available


Check the RHEL support added in the latest NAM service pack.

Learn more

LIVE WEBINAR

"Performance Clinic - Monitoring as a Self Service with Dynatrace"


JANUARY 15, 3:00 PM GMT / 10:00 AM ET

Register here

Follow this Question

Answers Answers and Comments

3 People are following this question.

avatar image avatar image avatar image

Forum Tags

esm siebel Dynatrace Managed license nam probe wan citrix dna rest api configuration mq alerting NAM 2018 dashboard dcrumadvisory reports css nam universal decode database mobileapp RUM ads sap nam console scripting nam server sequence transactions nam 2019 upgrade
  • Forums
  • Public Forums
    • Community Connect
    • Dynatrace
      • Dynatrace Open Q&A
    • Application Monitoring & UEM
      • AppMon & UEM Open Q&A
    • Network Application Monitoring
      • NAM Open Q&A