Integrating Alerts and Data Into Other Tools

Question

Hello,

We are trying to integrate DCRUM into some of our other toolsets (e.g. HP BSM).

For raw data: normally tools have some sort of RESTful interface that can export raw data that feeds the dashboards (e.g. dynaTrace can do this).

Most enterprise tools also have some sort of alert forwarding capability. For example dynaTrace has an SNMP alert function which sends out extra alerts to an arbitrary socket. This allows BSM to report on all dynaTrace generated alerts in a single pane of glass.

Where is this functionality in DCRUM? I have checked the documentation and all the integration that I found referred to Transaction Trace and dynaTrace integrations. I found very little related to configuring alerts or polling dashboard data.

Thanks!

Dave

Answer 1

Answer by Erik S. · Apr 25, 2014 at 11:12 PM

in the RUM Console, under 'notifications' in the alerts configuration, you also have the options of having the CAS email alerts, send SNMP traps on alerts, and forward alerts to a Compuware COS host.

--- Erik

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Answer 2

Answer by Jari A. · Apr 30, 2014 at 11:59 AM

HI David,

As Erik already mentioned, there is a possibility to forward alerts via SNMP. As for querying the solution for data, we do offer web services, you can read more here:

DMI Web Services Getting Started

Regards,

Jari

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Answer 3

Answer by David C. · May 01, 2014 at 12:27 AM

What are the possibilities of exporting the data via XML? It accessing the database directly an option?

I tried to configure the SNMP traps to go to our BSM server, but it seems DCRUM needs to forward the alerts to Compuware specific products. Is there a way to send the alerts to an arbitrary socket?

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Answer 4

Answer by Jari A. · May 01, 2014 at 01:03 PM

Hi David,

When you add a trap recipient you need to define the host, port and Community yourself, and the feature isn't only for Compuware Products Did you have a look at the Alert System Admin Guide already?

Regards,

Jari

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Answer 5

Answer by David C. · May 02, 2014 at 02:14 AM

Jari,

Thanks for all your help!

I could not find any adequate documentation until you mentioned the title. (The search algorithm on this website could use some love)

After I got some in person help, and reviewing that documentation, I am not sending out SNMP traps to our BSM solution.

I also was told about the SQL schemas under /atscon which could be a huge help when it comes to integrating the raw data.

I now have everything that I need!

Thanks again!

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Answer 6

Answer by Robert F. · Jun 06, 2014 at 07:15 PM

David,

You may not have seen this yet so I figured I would add that in 12.2.1 there is now a REST interface for DCRUM. The link below is to the documentation article on the subject.

Using REST-based Web Services

-Rob

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David C. · Jun 07, 2014 at 01:20 AM 0

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Robert,

This is GREAT news. Thank you very much.

We actually ended up getting the SNMP alerts to work for now, but the RESTful interface will definitely come in handy when we need to do some more advanced integrations down the road.

Thanks you for your help!

Frank S. · May 20, 2015 at 05:04 PM 0

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I use the REST interface to get metrics, but can't find anything in there about alerts. Is SNMP the only way to get those? I can get to the alert log via REST but it does not have the dimensions I'm looking for - like where the alert originated for example, host and service.

Thanks,

-Frank

Integrating Alerts and Data Into Other Tools

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Integrating Alerts and Data Into Other Tools

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Welcome the Dynatrace Community Forums

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