Configured Service Level Agreement in DC-RUM

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Question by jose b. · Apr 28, 2014 at 09:53 PM ·

Configured Service Level Agreement in DC-RUM

Good afternoon.

In that part can be configured SLA (Service Level Agreement ) in DC-RUM 12.2

In manuals not located that topic.

thanks

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Answer 1 · 2014-04-30T16:23:54Z

Answer by Jari A. · Apr 30, 2014 at 04:23 PM

Here is a link to some documentation regarding the BSM options: Overview - SLA Compliance Data in the Service Model

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Answer 2 · 2014-04-30T16:16:05Z

Answer by Jari A. · Apr 30, 2014 at 04:16 PM

Hi Jose,

Not sure exactly what you are after here, but i suspect that it has something to do with handling different business calendars for different applications as well as planned and not planned downtime, am I correct? In that case DCRUM can certainly act as a data source, but does not provide SLA handling or reporting capabilities on its own. Compuware does offer Business Service Manager (BSM) for this purpose.

If you however only have a need for global business hours, don't need to consider planned or unplanned downtimes you might be able to achieve something.

regards,

Jari

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Configured Service Level Agreement in DC-RUM

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